Shannon Justice
Christchurch,CAN
Summary
Driven professional with a proven track record at Pure Collective Hair And Beauty, excelling in customer satisfaction and salon efficiency. Mastered shampooing techniques and appointment scheduling, enhancing client experiences and boosting product sales. Demonstrated exceptional adaptability and communication skills, significantly contributing to workplace organization and revenue growth. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Hairdressing Apprentice
Pure Collective Hair And Beauty
01.2024 - Current
- Assisted hairdressers with, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Contributed to a clean and organized work environment by maintaining proper sanitation of tools and workstations.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate treatments.
- Assisted in boosting salon revenue by promoting and selling hair care products to customers.
- Offered color swatches to help clients choose desired hair color.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Demonstrated adaptability by quickly learning new techniques to meet the diverse needs of clients.
Customer Service Representative
NPD - Rolleston
12.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Restaurant Waitress
Spagalimis Pizzeria
06.2022 - 12.2022
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Operated POS systems to cash out customer checks and complete order transactions.
Education
No Degree - Hairdressing, Level 3
Southern Institute of Technology
Christchurch, NZ11.2023
No Degree - Year 11, Level 1
Rolleston College
Christchurch, NZ11.2022
Skills
- Appointment Scheduling
- Updo creations
- Continuing education
- Shampooing techniques
- Sectioning hair
- Foiling highlights
- Tool, Equipment, and Surface Sanitizing
- Workspace Organization
- Shampooing and Conditioning
- Data Entry
- Cash Register Operation
- Product Knowledge
Timeline
Hairdressing Apprentice
Pure Collective Hair And Beauty
01.2024 - Current
Customer Service Representative
NPD - Rolleston
12.2022 - 09.2023
Restaurant Waitress
Spagalimis Pizzeria
06.2022 - 12.2022
No Degree - Hairdressing, Level 3
Southern Institute of Technology
No Degree - Year 11, Level 1
Rolleston College
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