Shannon Kelly
Auckland City,New Zealand
Summary
Recent graduate of Munster Technological University, embarked on a new chapter in career by relocating to New Zealand. Strong desire to broaden horizons and gain valuable professional experience. Eager to contribute fresh knowledge and skills to workforce. Passionate about embracing new challenges, ready to make a positive impact and thrive in dynamic environment.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Unichem Campus Pharmacy
Auckland University
03.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Waitress
Tony's Steakhouse and Seafood Restaurant
Auckland, AUK
03.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Full Time Pharmacy Technician
Anthony O'Sullivan Pharmacy Ltd
Killarney, Co. Kerry, Ireland
05.2022 - 01.2025
- Completed pharmacy technician studies while working a part-time summer job in 2022.
- Full-time position at family-operated community drugstore undertaken.
- Dispensed medications accurately.
- Filled prescriptions accurately and efficiently.
- Ensured quality and accuracy in blister packaging operations.
- Managed stock levels efficiently.
- Processed end-of-month claims efficiently.
- Addressed inquiries from customers and healthcare professionals.
- Ensured accurate filing of records.
- Enhanced organization of non-prescription goods.
- Delivered brief reports to wholesale partners.
Waitress
Hotel Killarney
Killarney, Co. Kerry, Ireland
07.2020 - 05.2022
- Employed at Hotel Killarney performing duties as a waitress.
- Operated across various shifts in hotels' Food and Beverage department.
- I worked mornings, evenings, and split shifts.
- Prepared tables efficiently for incoming guests.
- Processed customer orders efficiently.
- Maintained cleanliness of dining spaces post-service.
- Entered and processed orders promptly.
- Directed guests to their designated dining areas, providing menus. While also checking dietary restrictions.
- Polishing cutlery
- Maintained adequate stock levels to support seamless operations.
- Assisted with delivering food orders to tables efficiently.
- Kept dining area tidy and inviting, enhancing guest satisfaction
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and beverages served, ensuring balanced cash receipts.
- Collaborated with kitchen staff to create alternative menu options for customers with dietary restrictions.
- Issued receipts after collecting payment and completing transaction process.
Education
Bachelor Degree in Science - Pharmacy Management And Practice (Level 7)
Munster Technological University
Tralee, Co. Kerry05.2024
Higher Certificate in Science - Pharmacy Technician Course (Level 6)
Munster Technological University
Tralee, Co. Kerry05.2023
The Leaving Certificate -
Scoil Phobail Sliabh Luachra
Rathmore, Co. Kerry06.2020
QQI Level 5 - Medical Terminology and Administration Course
CMIT
Bray, Co Wicklow01.2020
Skills
- Communication Skills
- Teamwork Skills
- Problem Solving Skills
- Organisational Skills
- Answering customer questions
- Supply restocking
- Healthcare regulations
- Verifying orders
- Customer service
- Data entry
- Attention to detail
Timeline
Pharmacy Technician
Unichem Campus Pharmacy
03.2025 - Current
Waitress
Tony's Steakhouse and Seafood Restaurant
03.2025 - Current
Full Time Pharmacy Technician
Anthony O'Sullivan Pharmacy Ltd
05.2022 - 01.2025
Waitress
Hotel Killarney
07.2020 - 05.2022
QQI Level 5 - Medical Terminology and Administration Course
CMIT
Bachelor Degree in Science - Pharmacy Management And Practice (Level 7)
Munster Technological University
Higher Certificate in Science - Pharmacy Technician Course (Level 6)
Munster Technological University
The Leaving Certificate -
Scoil Phobail Sliabh Luachra