Shannon Keys

Christchurch

Summary

Dynamic professional with extensive experience in team leadership and customer service at McDonald's. Proven ability to resolve conflicts and enhance employee motivation, while ensuring exceptional customer satisfaction. Skilled in construction management and effective communication, consistently delivering projects on time and maintaining high safety standards.

Overview

years of professional experience

Work History

Pink Batts Installer

02.2024 - Current

Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
Provided exceptional customer experiences to service recipients.
Coordinated with project managers and other tradespeople to ensure timely project completion.

Team Leader Manager

McDonalds

01.2019 - 06.2023

Recruited, trained, and supervised new staff members.
Provided guidance, coaching, and feedback to team members.
Monitored customer service standards across the organization.
Resolved conflicts between team members in a timely manner.
Developed strategies to motivate employees in achieving goals.
Maintained records of employee performance reviews.
Facilitated communication between senior management and staff.
Collaborated with other departments to ensure smooth operations.

Education

Linwood Collage

Chirstchurch

Skills

Customer service
Troubleshooting skills
Team leadership
Conflict resolution
Effective communication
Construction management

Pre-installation site prep
Troubleshooting
Customer satisfaction
Safety awareness
Equipment calibration
Following safety practices