Shannon Parsons
Rolleston
Summary
Adept at enhancing customer satisfaction and streamlining operations, I excelled in roles at subway mastering sandwich assembly and embodying exceptional customer service. My ability to maintain cleanliness and uphold food safety standards contributed significantly to reducing waste and increasing repeat business.
Offering strong organizational skills and keen interest in learning and growing within food service industry. Brings solid understanding of basic customer service principles and ability to quickly adapt to new tasks and environments. Ready to use and develop teamwork and multitasking abilities in sandwich artist role.
Friendly Sandwich Artist skilled in preparing and organizing ingredients and components to maximize productivity in high-volume environments. Advanced customer service abilities demonstrated in foodservice industry.
Overview
20
20
years of professional experience
Work History
Junior Sandwich Artist
Stan Greene
02.2023 - Current
- Maintained consistency in ingredient portioning per company guidelines, reducing waste without compromising product quality.
- Operated manual and electric appliances to peel, slice, and trim food.
- Communicated menu item information and offered suggestions to promote featured products.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Enhanced customer satisfaction by efficiently assembling sandwiches according to their preferences.
- Demonstrated adaptability by quickly learning new processes or procedures when company initiatives were introduced or updated.
- Provided exceptional customer service, resulting in repeat business and positive feedback.
- Completed thorough cleaning tasks throughout the day to maintain a sanitary work environment.
- Prepared various ingredients, such as meats, vegetables, and sauces, to maintain freshness and quality.
- Contributed to a welcoming atmosphere by greeting customers upon entry and engaging in friendly conversation while preparing their order.
- Adhered to food safety guidelines during food preparation, minimizing risk of contamination or illness.
- Maintained a clean and organized workspace for improved productivity and food safety.
- Promoted upsell opportunities with customers, contributing to increased revenue generation for the store.
Take-Out Server
Paisley St Takeaways
02.2005 - 09.2008
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Increased repeat business through friendly interactions and prompt attention to special requests.
- Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
Education
Salon Support Level 2 - Hairdressing
Southland Community Collage
Invercargill12-2009
Skills
- Excellent customer service
- Strong communication skills
- Efficient work pace
- Reliability and punctuality
- Cleanliness and hygiene
- Cash handling
- Order taking accuracy
- Food safety compliance
- Ingredient management
- Food preparation expertise
- Sandwich assembly proficiency
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Cleaning and organization
- Effective multi-tasking
- Time management
certification in food and hygiene
I acquired this certificate while working in a fast food shop.
Timeline
Junior Sandwich Artist
Stan Greene
02.2023 - Current
Take-Out Server
Paisley St Takeaways
02.2005 - 09.2008
Salon Support Level 2 - Hairdressing
Southland Community Collage
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