Shannon Povey
Ranui,Auckland
Summary
I am a mother to 9 children all aged between the ages of 2yrs and 17yrs. Happily married to my husband who has always been the sole provider of our home, so that I was able to stay home to nurture and be there for our children. I have been a stay at home Mum since I graduated High School in 2006. It has been a blessing to be able to do so, but I am now ready to take the leap and start my new journey of life and looking for full time employment. Nearly in the position where all my children are at kindy and school, my husband and I have decided to swap roles and make some changes in our family’s lives. I loved working for the Warehouse when I had the opportunity to join the night fill team at West City in 2022 as a casual worker, then after 6months I decided to focus more fully on my younger children at the time and hand in my notice. I am a very responsible and hard worker, love a challenge, love serving others and bringing positive cheerful vibes and happiness to any situation and/or place.
Overview
1
1
year of professional experience
Work History
Christmas Team Member Night-fill
The Warehouse WestCity
Auckland, AUK
11.2022 - 06.2023
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Collaborated with team members to maintain an attractive and organized store environment during the busy holiday season.
- Proactively offered assistance to customers searching for items, suggesting appropriate options based on their needs or interests.
- Resolved customer complaints professionally, maintaining a positive atmosphere in the store.
- Supported store management with daily tasks, including inventory management and merchandising, to ensure smooth operations.
- Established rapport with shoppers through friendly conversation while demonstrating genuine interest in understanding their unique requirements.
- Maintained vigilance on the sales floor to prevent theft or damage to merchandise, contributing to overall loss prevention efforts.
- Demonstrated strong communication skills when interacting with both customers and colleagues to create a pleasant shopping experience.
- Worked flexible hours during peak times, including weekends, evenings, and holidays as required by the store's schedule demands.
- Delivered outstanding service to customers to help locate items.
- Kept merchandise organized with regular recovery work.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour and correct placement.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and going above and beyond to serve needs.
- Prioritised helping customers over completing other routine tasks in store.
Education
NCEA Level 1 And Level 2 -
Kelston Girls College
Kelston, AUKSkills
- Strong teamwork
- Customer service focus
- Reliability and punctuality
- Patience under pressure
- Quick Learner
- Customer Engagement
- Collaborative mindset
- Stock replenishment
- Store maintenance
- Merchandise Display
- Friendly and Helpful
- Honest and Dependable
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Team Leadership
- Creative Thinking
Timeline
Christmas Team Member Night-fill
The Warehouse WestCity
11.2022 - 06.2023
NCEA Level 1 And Level 2 -
Kelston Girls College