Shannon Rodricks
Wellington,WGN
Summary
Quality-focused Field Service Engineer offering 2+ years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
6
6
years of professional experience
Work History
Field Service Engineer
NCR Cooperation
06.2021 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Repaired and calibrated systems and equipment post-installation.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Scheduled service calls according to customer location and urgency of need.
- Checked safety practices and integrity of PPE.
- Monitored work performance and quality to maintain standards.
- Updated and maintained assigned machines per manufacturer specifications.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
IT Helpdesk Support Intern
Whitireia University
07.2019 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Assistant Store Manager
Domino's Pizza
04.2019 - 06.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
.NET Software Developer
Dgains Soft Solution Pvt Ltd
06.2017 - 04.2018
- Troubleshot and resolved performance issues for databases and software.
- Participated in highly complex projects with customers, managers and end-users.
- Researched and integrated design strategies, product specifications, development schedules and user expectations into product capabilities.
- Resolved hardware and software compatibility and interface design issues.
- Completed analysis, design and testing phases of software development life cycle.
- Analyzed, evaluated and developed new web and database applications.
- Monitored database performance to keep workflows running smoothly.
- Performed vulnerability patching and investigated and mitigated system weaknesses.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Coordinated deployments of new software, feature updates and fixes.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Tested and deployed scalable and highly available software products.
- Analyzed work to generate logic for new systems, procedures and tests.
- Designed and developed analytical data structures.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Designed and implemented scalable applications for data extraction and analysis.
- Translated technical concepts and information into terms parties could easily comprehend.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Conducted data modeling, performance and integration testing.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Tested functional compliance of company products.
- Created proofs of concept for innovative new solutions.
- Estimated work hours and tracked progress using Scrum methodology.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Developed next generation integration platform for internal applications.
Education
Post Graduate Diploma in Information Technology - Information Technology
Whitireia University
Wellington, New Zealand06.2020
Bachelor of Science in Information Technology - Information Technology
Mumbai University
Mumbai, India06.2017
Skills
- Troubleshooting and Repair
- Scheduled Maintenance
- Regulatory Standards
- Equipment Reassembly
- Diagnostic Software
- Network Installation
- HP Servers
- Engineering Operational Functions
- Performance Testing
- Onsite Support
- Safety Planning
- Components Assembly
- Network Maintenance
- Service Records Management
- Equipment Knowledge
- Mechanical Troubleshooting
- Technical Support
- Calibration
- Hands-On Diagnostics
- Customer Service
- Equipment Installation and Repair
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Field Service Engineer
NCR Cooperation
06.2021 - Current
IT Helpdesk Support Intern
Whitireia University
07.2019 - 08.2019
Assistant Store Manager
Domino's Pizza
04.2019 - 06.2021
.NET Software Developer
Dgains Soft Solution Pvt Ltd
06.2017 - 04.2018
Post Graduate Diploma in Information Technology - Information Technology
Whitireia University
Bachelor of Science in Information Technology - Information Technology
Mumbai University
Similar Profiles
BENIE AMANIBENIE AMANI
Data Scientist at NCR Corporation - NCR AtleosData Scientist at NCR Corporation - NCR Atleos
Jacques LazareJacques Lazare
Senior Software Engineer at Cardtronics/NCR/NCR AtleosSenior Software Engineer at Cardtronics/NCR/NCR Atleos
ASHA RANI KONCHADAASHA RANI KONCHADA
Engineering Manager at NCR Voyix (formerly NCR Corporation of India Pvt. Ltd.)Engineering Manager at NCR Voyix (formerly NCR Corporation of India Pvt. Ltd.)
Mandeep KaurMandeep Kaur
Health Care Assistant at Rita Angus Retirement VillageHealth Care Assistant at Rita Angus Retirement Village
Ruksar HussainRuksar Hussain
Customer Care Specialist at Kuehne + Nagel LimitedCustomer Care Specialist at Kuehne + Nagel Limited