Shannon Sheehy
New Plymouth
Summary
Reliable and passionate Barista, enthusiastic to learn new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
Work History
Barista, Cashier, Server
Garage Café, WITT
New Plymouth
02.2025 - 06.2025
- The work experience aspect of my current study for food and beverage service qualifications includes working in the WITT campus café and restaurant for up to 15 hours per week. Skills required include:
- Developed barista and beverage preparation skills while working in campus café and restaurant.
- Executed food preparation and basic cooking tasks to support daily operations.
- Provided table and counter service, ensuring prompt customer satisfaction.
- Fostered effective communication with customers to enhance service experience.
- Operated EFTPOS systems for efficient transaction processing.
- Collaborated with team members to maintain high service standards.
- Adhered to food safety standards, ensuring compliance with health regulations.
- Conducted cleaning and maintenance of service areas and equipment to uphold hygiene.
Check Out Operator
New World New Plymouth
New Plymouth
05.2024 - 06.2025
- Core duties:
- Checkout Operator
- Replenish checkout inventory
- Provided assistance to customers with product selection queries.
- Performed price checks for customers.
- Performed opening and closing procedures for store registers as required.
- Resolved customer complaints in a professional manner.
- Ensured that all promotional materials were properly displayed at checkout counters.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
Retail Assistant
Essence of Style Ltd
New Plymouth
01.2020 - 03.2024
- Provided excellent customer service by attending to customer needs in a timely manner.
- Support execution of rolling stocktake
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Unpack stock and price using barcodes.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Education
NZQA Level 1 -
Sacred Heart Girls College
New Plymouth11-2024
Skills
- Beverage preparation
- Customer service
- Food safety
- Team collaboration
- Cash handling
- Cash register operation
- Ability to manage basic office tasks
- Very keen learner
References
- Peter, Lang, Tutor, 021 02626091, WITT
- Jacqui, Sharpe, Owner, 0274 354 896, Essence of Style Ltd
Hobbies and Interests
I enjoy photography & art, hospitality and I am currently studying toward level 3 food & beverage.
Accomplishments
- NZ Certificate in Food and Beverage Service, Level 3, HOSP 3201, 3204, and 32066)
- Café Barista Certificate (NZQA 14425, 17285, 167, Level 2)
- Basic Hazard and Risk Management Certificate (NZQA 30265 Level 3)
- Duke of Edinburgh Hillary Award, Bronze
- Bronze Science Badge, Science Award Trust
- St Vincent de Paul, Cert of service for youth volunteers
- Lions Club Silver Service Award
KEY STRENGTHS:
- Reliable team member
- A self-motivated worker
- Good eye for detail and willing to help others
- Inquisitive and attentive
Affiliations
- Photography
- Art
- Social Media
Timeline
Barista, Cashier, Server
Garage Café, WITT
02.2025 - 06.2025
Check Out Operator
New World New Plymouth
05.2024 - 06.2025
Retail Assistant
Essence of Style Ltd
01.2020 - 03.2024
NZQA Level 1 -
Sacred Heart Girls College