Shannon Taihia
Papatoetoe,AUK
Summary
Dynamic team leader with a proven sales record and a motivational approach. Skilled in training, problem-solving, and strategic planning to drive business success. Organized retail professional with strong communication abilities and a positive mindset. Resourceful Shop Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training, and customer service that ensure operational excellence. Excel in leadership, problem-solving, and communication, leveraging these soft skills to drive team performance and enhance customer satisfaction. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.
Overview
24
24
years of professional experience
Work History
Shop Manager
Food Pantry
Manurewa, Auckland
02.2019 - 06.2022
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Monitored staff performance and provided feedback and guidance as necessary.
- Managed financial operations, including budgeting, payroll, and cash flow management.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Organized special events such as product launches, promotions or discounts.
- Responded to customer inquiries in a timely manner.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Developed pricing strategies that maximized profits while remaining competitive.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Managed relationships with external vendors and service providers.
- Improved cost control and staff efficiency to maximize profitability.
- Built and maintained sound business relationships with vendors and suppliers.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created promotional campaigns to drive footfall into the store.
- Maintained high standards of customer service throughout the store.
Laborer
Ward Demolition
Onehunga, Auckland
05.2006 - 09.2006
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Cleaned or prepared construction sites to eliminate hazards.
- Lubricated and cleaned machinery and tools.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Assisted with diverse construction challenges to help team and customer.
- Completed variety of physical labor tasks.
- Assembled scaffolding around construction sites for use by laborers during high-rise building projects.
- Loaded or unloaded building materials to distribute machinery or tools.
- Operated and maintained a variety of equipment including hand and power tools.
Warehouse Worker
Mrs Christmas
Mangere, Auckland
03.2006 - 05.2006
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Assisted in packaging and labelling of products for shipment.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Warehouse Worker
Villa Maria Estate
Mangere, Auckland
01.2000 - 11.2002
- Received and tracked incoming inventory shipments.
- Used pallet jacks to move items to and from warehouse locations.
- Packed boxes and stock using organizational guidelines.
- Maintained stock levels in accordance with company policies.
- Verified accuracy of incoming shipments against purchase orders.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed established guidelines for picking orders accurately.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Ensured safety protocols were followed at all times while operating machinery.
- Performed cycle counts to maintain accurate inventory records.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Warehouse Worker
Rattrays Ltd
Manukau, Auckland
02.1998 - 11.1999
- Secured items in truck with straps over protective padding.
- Reviewed work orders to identify necessary materials and meet deadlines.
- Coordinated cargo unloading with team members for safe transportation.
- Loaded and unloaded trucks using hand-trucks, pallet jacks, and forklifts.
- Verified cargo compliance with regulation standards before transportation.
- Organized warehouse layout to enhance product storage efficiency.
- Assisted in packaging and labeling products for shipment.
- Received and monitored incoming inventory shipments.
Education
Some College (No Degree) -
Aorere College
Mangere, NZSome College (No Degree) -
Tangaroa College
Otara, NZSome College (No Degree) -
Hillary College
Otara, NZSome College (No Degree) -
Western Springs College
Western Springs, NZSkills
- Inventory management
- Financial management
- Customer service
- Team leadership
- Safety compliance
- Vendor management
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Cost control
- POS systems
- Task delegation
- Sales promotions
- Customer engagement
- Employee motivation
- Health and safety
- Store layout
- Policy enforcement
- Visual merchandising
- Point of sale systems
- Vendor engagement
- Delegation
- Cost analysis and savings
- Operations oversight
- Time management abilities
- Written communication
- Team building
- Adaptability and flexibility
- Verbal and written communication
- Excellent communication
Affiliations
- accomplished school boy coach
- calligrapher
- Art and Craft
- Sport
Accomplishments
- union delegate during my time at Rattrays
Languages
niuean
Limited
Timeline
Shop Manager
Food Pantry
02.2019 - 06.2022
Laborer
Ward Demolition
05.2006 - 09.2006
Warehouse Worker
Mrs Christmas
03.2006 - 05.2006
Warehouse Worker
Villa Maria Estate
01.2000 - 11.2002
Warehouse Worker
Rattrays Ltd
02.1998 - 11.1999
Some College (No Degree) -
Aorere College
Some College (No Degree) -
Tangaroa College
Some College (No Degree) -
Hillary College
Some College (No Degree) -
Western Springs College
Similar Profiles
Matthew CarrilloMatthew Carrillo
Stocker at Food PantryStocker at Food Pantry
HASANI MAYHASANI MAY
Distributor at Food PantryDistributor at Food Pantry
Misha ShererMisha Sherer
Volunteer at Food PantryVolunteer at Food Pantry
Casey GoldsmithCasey Goldsmith
Volunteer at Food PantryVolunteer at Food Pantry
Sina IeseSina Iese
Crew Member at CompanyCrew Member at Company