Shannon Kitchen
Whangarei,NTL
Summary
Motivated hardworking professional bringing a warm and approachable essence to any workplace. Versatile skillset and an outgoing nature. Enjoys a fast-paced empowering environment. A pleasant phone manner, gives clear and precise communication. Shows understanding and problem-solving skills and always goes the extra mile to enhance client-customer relationships.
Overview
8
8
years of professional experience
Work History
Cleaner
Self Employed
05.2024 - Current
- Maintained a number of private clients on a regular basis for an extended amount of time.
- Kept great relationships with clients. Communicating needs and expectations regularly.
- Managed day to day work schedule.
- Time efficient manner.
- Completing all tasks required.
- Upholding an excellent standard of cleanliness always.
- Managing invoice payments.
School Chef
Portland School
10.2023 - 04.2024
- Planned and prepared a monthly rotating menu.
- Placed and picked up food stock orders.
- Maintained high levels of cleanliness within the kitchen at all times.
- Had regular meetings with Principle to ensure quality and budget are on track.
- Maintained good relations with Ministry of Education advisor.
- Prepared meals from scratch using popular recipes for 100 students within a strict timeframe.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
Contract Manager
Professoinal Property & Cleaning Services (PPCS)
05.2023 - 08.2023
- Managed day to day operations of a national cleaning business branch in Whangarei, NZ.
- Entered timesheets and payroll weekly for up to 20 staff.
- Kept clear and open communication with management/headquarters on operational matters.
- Held weekly staff meetings with training where necessary.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined cleaning processes for increased productivity and cost savings.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Used time management and efficient cleaning methods to meet deadlines.
- Achieved branch goals by developing and executing strategic plans for individual customers.
Secretary (Voluntary)
Whangārei Collective Charitable Trust
11.2021 - 02.2023
- Demonstrated core values of the organisation, Tika Pono and Aroha.
- Guided members toward self-determination in all aspects.
- Held clear and respectful relationship with Local Hapū.
- Assisted in the configuration of National templates.
- Facilitated multiple gatherings and spoke in front of large groups.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled regular meetings for up to 50 members and processed meeting minutes.
Chef
Waipu Central Cafe
04.2022 - 08.2022
- Coordinated with team members to prepare orders on time.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Monitored food production to verify quality and consistency.
- Cooked memorable dishes that brought new customers into establishment.
- Set up and broke down kitchen for service.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Placed orders to restock items before supplies ran out.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Modified recipes to accommodate dietary restrictions and allergies.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Assisted with menu development and planning.
Cafe Manager
Landing Thai Cafe
08.2019 - 12.2019
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Developed and implemented strategies to promote cafe products and increase sales.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed staff schedules and maintained adequate coverage for all shifts.
Telesales Representative
Penguin Wholesalers
07.2016 - 03.2018
- Delivered scripted sales talks to customers with a high turnover of sales.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Escalated concerns or advanced problem calls to management staff.
- Asked pertinent questions to understand customer requirements.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to solicit further sales.
- Answered calls, took messages, and transferred calls to correct individuals.
Skills
- Adaptable and Flexible
- Outstanding Customer Service
- Conscientious and Detail-Oriented
- Professional Phone Manner
- Performs Under Pressure
- Problem-Solving
- Excellent communication
- Basic Microsoft Office
- Schedule Coordination
Timeline
Cleaner
Self Employed
05.2024 - Current
School Chef
Portland School
10.2023 - 04.2024
Contract Manager
Professoinal Property & Cleaning Services (PPCS)
05.2023 - 08.2023
Chef
Waipu Central Cafe
04.2022 - 08.2022
Secretary (Voluntary)
Whangārei Collective Charitable Trust
11.2021 - 02.2023
Cafe Manager
Landing Thai Cafe
08.2019 - 12.2019
Telesales Representative
Penguin Wholesalers
07.2016 - 03.2018
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