Shannon Mark Reeve
Rotorua
Summary
With a proven track record at Reeves Roofing and Maintenance Ltd, I excel in roofing knowledge and customer service, ensuring regulatory compliance and fostering customer loyalty. My expertise in equipment maintenance, combined with exceptional multitasking abilities, has significantly minimized project downtime. I'm known for my reliability and ability to resolve issues with professionalism, enhancing client retention and satisfaction.
Results-focused Industrial Engineering professional specializing in building and leading high-performance teams. High-achieving leader and business developer. Dedicated to keeping companies in forefront of manufacturing excellence.
Overview
6
6
years of professional experience
Work History
Reeves Roofing and Maintenance Ltd
Self Employed
12.2023 - 09.2024
- Ensured compliance with regulatory requirements by maintaining accurate records and documentation related to maintenance activities.
- Managed maintenance teams to ensure timely completion of projects and minimized downtime.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Papamoa Beach Roofing
Simon
05.2018 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Roofing And Maintenance
Manukau Institute of Technology
Auckland, NZ10-2002
Skills
- Multitasking Abilities
- Reliability
- Roofing knowledge: Understanding of roof construction and repair, different roofing materials, and roofing codes of practice
- Building knowledge: Ability to read and interpret building plans, knowledge of building methods and materials, and knowledge of building standards and safety regulations
- Physical skills: Physical strength and stamina, ability to work at heights, good balance and hand-eye coordination, and the ability to lift heavy materials
- Other skills: Attention to detail, manual dexterity, math skills, and the ability to communicate well
- Work attitude: A good attitude to work, good time management skills, and a willingness to learn
- Flexibility: Being able to work flexible hours, including evenings and weekends
Timeline
Reeves Roofing and Maintenance Ltd
Self Employed
12.2023 - 09.2024
Papamoa Beach Roofing
Simon
05.2018 - 11.2023
No Degree - Roofing And Maintenance
Manukau Institute of Technology
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