Shanon De Silva
Greenlane,Auckland
Summary
A highly skilled leader and financial services specialist with over 13 years of experience in the financial services and retail sector. Passionate about driving an exceptional customer experience and leveraging this to achieve outstanding sales results. Committed to building capability in others and providing them with the tools and training to excel in their roles. A clear and confident communicator who conveys complex information to a variety of audiences in an accessible manner. Drives a strong compliance culture and adheres to all regulatory and industry frameworks. Enjoys working in collaborative environments but is also confident in operating autonomously and with limited direction. Currently seeking a new role offering further professional development.
Overview
12
12
years of professional experience
Work History
Store Leader / Administration
Travelex Financial Services LTD
Auckland, New Zealand
02.2024 - Current
- Lead store operations, ensuring compliance with company policies, audit requirements, and regulatory standards, including AML/CFT (Anti-Money Laundering/Combating the Financing of Terrorism) under the 2009 Act
- Supervise a retail team, driving performance through effective leadership, training, and professional development
- Deliver high-standard customer service, ensuring satisfaction, loyalty, and repeat business
- Manage foreign exchange (FX) trading within regulatory limits while mitigating risks associated with questionable transactions
- Recognize and address potential financial crime risks, ensuring strict adherence to compliance and legal requirements
- Promote digital financial products and expert financial services tailored to customer needs
- Monitor and maintain company policies on audit risk, health & safety, security, and customer service standards
- Prevent operational losses by ensuring proper financial controls and risk management
- Consistently achieve Key Performance Indicators (KPIs) through strategic business growth initiatives
Executive–Relationship Manager
Hatton National Bank Plc-Sri Lanka
, Sri Lanka
07.2023 - 11.2023
- Company Overview: Hatton National Bank is one of the largest Private banks in Sri Lanka consist of 250+ branch network with over 4000 staff
- Managing banking relationships with corporate clients
- Conduct industry research and competitor analysis, delivering valuable insights to clients for informed financial decisions
- Ensure accuracy and compliance in client documentation, minimizing legal and financial risks
- Consultation, overlooking of International and Trade Customers and their Transactions
- Contribute to assessing client creditworthiness by analyzing financial statements, cash flow, and collateral
- Prepare and deliver periodic financial reports to clients, summarizing account activity and investment performance
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities
- Researched current trends to identify prospective customers and determine specific needs
- Hatton National Bank is one of the largest Private banks in Sri Lanka consist of 250+ branch network with over 4000 staff
Junior Executive (Lead Sales and Services, Lending Advisory)
Hatton National Bank Plc-Sri Lanka
, Sri Lanka
05.2013 - 06.2023
- Company Overview: Hatton National Bank is one of the largest Private banks in Sri Lanka consist of 250+ branch network with over 4000 staff
- Managing SME/Corporate Clients of the Branch Network
- Preparing credit appraisals for the higher authority for credit decisions
- Managing the credit portfolio of the customer point
- Authorizing and Overlooking foreign currency and international Trade Transactions (Currency Issuance, Telegraphic Transfers, Letter of Credit & Bills)
- Prepare and deliver periodic financial reports to clients, summarizing account activity and investment performance
- Created and updated tracking techniques for Credit evaluations
- Liaised with clients and beneficiaries to negotiate for successful contract execution
- Hatton National Bank is one of the largest Private banks in Sri Lanka consist of 250+ branch network with over 4000 staff
Education
Master of Professional Finance - Accounting For Decision Making, Economics For Managers, Quantitative Techniques & Analysis, Corporate Finance, Financial Institute & Risk Management, Financial Reporting & Analysis, Investment & Portfolio Management, International Financial Management, Corporate Governance & Business Ethics, Research Project In Finance
University Of Kelaniya
07.2024
Diploma in Australian Accounting & Bookkeeping - Xero & MYOB
Cloud Accounting Academy
11.2023
Diploma in Applied Banking and Finance - Economics, Financial Management, International Trade & Finance, Credit Management, Investment Banking, Development Finance & Central Banking
Institute of Bankers of Sri Lanka
01.2022
Diploma in Treasury & Risk Management - Financial Markets, Treasury Management Functions, Financial Derivative Markets, Asset & Liability Management, Risk Management & Regulations & Compliance
Institute of Bankers of Sri Lanka
01.2023
Certificate of Banking and Finance - The Financial Services environment, Managing People in the Organisation, Marketing Sales and Customer Service, Structure of Accounts, Managing Information and economics
Institute of Bankers of Sri Lanka
09.2013
Skills
- Leadership
- Sales
- KPI Management
- Customer Service
- Communication
- Independent Work
- Regulatory Compliance
- AML/CFT
- Risk Management
- Customer Acquisition
- Stakeholder Management
- Teamwork
- Problem Solving
- Change Management
- Relationship Management
Accomplishments
- Employee Appreciation for the excellent customer service
- Formation of a Trade & International transaction unit at Hettipola Branch Sri Lanka in 2021
- Best penetration of sales in December 2024 in Auckland airport for Travelex
- Highest travel money card achiever YTD
Core Abilities
- Leadership
- Good at Sales and drive KPIs
- Superior Customer Service
- Exceptional Communication
- Ability to work independently
- Regularity Compliance
- AML/CFT
- Risk Management
- Customer Acquisition
- Stakeholder Management
- Teamwork
- Problem solving
- Change management
- Relationship Management
Community And Volunteer Experience
- Vice President, St Peters College, Colombo 04 OBU batch group of 2012, 2013-2015 & 2022 to date
- Member, Sports club of Hatton National Bank PLC
- Volunteer, Connect 2012 of St Peters College Colombo 04, Sri Lanka
Languages
- Fluent in English
- Sinhalese (Sri Lanka)
References
Will submit it on Request.
Hobbies and Interests
- Cooking
- Reading
- Watching Rugby
- Love to Explore the Nature
Membership And Associations
Associate Membership (Lifetime), Institute of Bankers of Sri Lanka
Timeline
Store Leader / Administration
Travelex Financial Services LTD
02.2024 - Current
Executive–Relationship Manager
Hatton National Bank Plc-Sri Lanka
07.2023 - 11.2023
Junior Executive (Lead Sales and Services, Lending Advisory)
Hatton National Bank Plc-Sri Lanka
05.2013 - 06.2023
Master of Professional Finance - Accounting For Decision Making, Economics For Managers, Quantitative Techniques & Analysis, Corporate Finance, Financial Institute & Risk Management, Financial Reporting & Analysis, Investment & Portfolio Management, International Financial Management, Corporate Governance & Business Ethics, Research Project In Finance
University Of Kelaniya
Diploma in Australian Accounting & Bookkeeping - Xero & MYOB
Cloud Accounting Academy
Diploma in Applied Banking and Finance - Economics, Financial Management, International Trade & Finance, Credit Management, Investment Banking, Development Finance & Central Banking
Institute of Bankers of Sri Lanka
Diploma in Treasury & Risk Management - Financial Markets, Treasury Management Functions, Financial Derivative Markets, Asset & Liability Management, Risk Management & Regulations & Compliance
Institute of Bankers of Sri Lanka
Certificate of Banking and Finance - The Financial Services environment, Managing People in the Organisation, Marketing Sales and Customer Service, Structure of Accounts, Managing Information and economics
Institute of Bankers of Sri Lanka
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