Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shanon-Jade White

Redwood,CHC

Summary

Dedicated Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader. Hardworking Account Manager with 13 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

27
27
years of professional experience

Work History

Account Manager

Fletcher Easysteel
South Hornby, Christchurch
12.2009 - Current
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed strategic growth plans for new and existing customers.
  • Acted as main point of contact in matters relating to client concerns and needs.

Customer Service Representative

Fletcher Easysteel
Middleton, Christchurch
09.2007 - 12.2009
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Warehouse Storeperson

Fletcher Easysteel
Waltham , Christchurch
09.1999 - 09.2007
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Received, stored and shipped goods and materials.
  • Maintained business operations by communicating with coworkers and managers.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Customer Service Representative

Inland Revenue
Christchurch City, Christchurch
02.1998 - 08.1999
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Aranui High School
Christchurch

Skills

  • Relationship Building
  • Performance Evaluations
  • Qualifying Leads
  • Lead Generation
  • Customer Service
  • Problem-Solving
  • Account Management
  • Time Management
  • Key Account Generation
  • Excellent Communication Skills
  • Regional Accounts
  • Goal Setting
  • Customer Relationships
  • Sales Development
  • Product Training
  • Revenue Growth

Languages

Te Reo Maori
Limited

Timeline

Account Manager

Fletcher Easysteel
12.2009 - Current

Customer Service Representative

Fletcher Easysteel
09.2007 - 12.2009

Warehouse Storeperson

Fletcher Easysteel
09.1999 - 09.2007

Customer Service Representative

Inland Revenue
02.1998 - 08.1999

Aranui High School
Shanon-Jade White