Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shanshan Shi

Massey,AUK

Summary

Experienced sales and customer service with over 7 years of experience in the Education industry. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in sales management, customer service and communication. Specialized in marketing with an MBA degree. I am applying for this sales and marketing assistant to develop my skills further.

Overview

9
9
years of professional experience

Work History

Personal Assistant

Ares Construction Development Ltd
Auckland, New Zealand
09.2021 - Current
  • Building and maintaining relationships with internal and external stakeholders
  • Sharing relevant documentation and reports with project teams.
  • Ensuring resources and equipment are always available, purchase hardware/tools and deliver to
    different sites.
  • Organized and attended meetings and compiled related documents and reports.
  • Performed administrative duties

Marketing Manager Intern

HealthUp Ltd
Auckland, New Zealand
04.2021 - 06.2021
  • Performed market analysis and researched latest trends.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
  • Prepared reports detailing project updates, performance information and ongoing trends.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.

Area Sales Supervisor

Global Education
Beijing , China
05.2017 - 09.2019
  • Led team members to achieve monthly and quarterly sales target
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Established strong relationships with students and parents to increase sales in designated branch school.
  • Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Worked diligently to resolve complaints, promoting loyalty and enhancing operations.
  • Oversaw daily outbound calls to identify services that address primary needs.

Sales Consultant

Global Education
Beijing , China
02.2014 - 04.2017
  • Maintained excellent communication with students, parents, staff, and school personnel.
  • Used coordination and planning skills to achieve sales targets according to schedule.
  • Responded to telephone and in-person requests for information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

School Supervisor

Neighborhood Talent Learning Center
Beijing, China
08.2012 - 02.2014
  • Logged monitoring activities and notable incidents for school administrators.
  • Helped conduct school safety drills for diverse emergencies.
  • Conferred with parents about student behaviors and answered questions.

Shopping Guide

Yingzifang Bei Chen Shopping Center
Beijing , China
07.2011 - 04.2012
  • Carried out day-day-day duties accurately and efficiently.
  • Exceeded sales goals through effective task prioritization and great work ethic.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

MBA - Marketing

Auckland Institute of Studies
Auckland
06.2021

NZCEL Level 5 -

Auckland Institute of Studies
Auckland
12.2019

Bachelor of Arts - English Language And Literature

Hebei Normal University
Baoding, Hebei Provience
07.2011

Diploma of Languages - German

Hebei Vocational College of Foreign Languages
Qinhuangdao, Hebei Provience
07.2009

Skills

  • Customer service
  • Sales management
  • Interpersonal and communication skills
  • Conscientious, reliable and flexible
  • Time management and organization ability
  • Pressure resistance
  • Enthusiastic and self-motivated
  • Fast learner
  • Multi-task
  • Intermediate level of Microsoft Office Suite (Word, Excel and PowerPoint)
  • Photoshop

Awards

Auckland Institute of Studies June 2021

Academic excellence in postgraduate studies

Global Education, Beijing, China August 2015 - July 2019

The best sales team supervisor in the second quarter of 2019 in Beijing area.

Sales Champion in Beijing in January 2019

Sales Champion in Beijing in July 2015 with sales of 3 million RMB (The highest sales record till now).

Timeline

Personal Assistant

Ares Construction Development Ltd
09.2021 - Current

Marketing Manager Intern

HealthUp Ltd
04.2021 - 06.2021

Area Sales Supervisor

Global Education
05.2017 - 09.2019

Sales Consultant

Global Education
02.2014 - 04.2017

School Supervisor

Neighborhood Talent Learning Center
08.2012 - 02.2014

Shopping Guide

Yingzifang Bei Chen Shopping Center
07.2011 - 04.2012

MBA - Marketing

Auckland Institute of Studies

NZCEL Level 5 -

Auckland Institute of Studies

Bachelor of Arts - English Language And Literature

Hebei Normal University

Diploma of Languages - German

Hebei Vocational College of Foreign Languages

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Shanshan Shi