Shantanu Thakur

1/649 Beach Road, Browns Bay ,Auckland

Summary

Proven Customer Service Representative at Caltex Constellation Drive, adept in resolving high-stress situations with professionalism, enhancing customer loyalty through empathy. Excelled in utilizing Microsoft Office Suite for data management, alongside strong problem-solving and active listening skills, significantly improving user experience and satisfaction.

Experienced with operational tasks and administrative support. Utilizes strong communication skills and adaptability to meet team goals. Track record of effective problem-solving and collaboration to achieve desired outcomes.

Work History

Staff Member

Caltex Constellation Drive

10.2024 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Elevated understanding of products to offer personalized guidance suitable for customer choices.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.

Education

Diploma Of IT :Technical Support (Level 5) - Information Technology

Whitecliffe College

Level 7/67 Symonds Street, Grafton, Auckland 1021

Skills

Problem-solving abilities
Active Listening
Critical Thinking
Customer Service
Data Entry
Money handling abilities
Microsoft Excel
Microsoft Outlook

Microsoft Office Suite
Data Collection
Microsoft PowerPoint
Cash handling
Customer service expertise
Inventory restocking
Employee mentoring

Languages

English

Timeline

Staff Member

Caltex Constellation Drive

10.2024 - Current

Diploma Of IT :Technical Support (Level 5) - Information Technology

Whitecliffe College