Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Certification
Languages
References
Timeline
Generic

Shantee Palmer

Kokopu,Whangarei

Summary

Results-driven professional providing executive support and leadership in business operations. Proven ability to manage multiple tasks with precision and attention to detail. Extensive experience in office management, accounting, invoicing, and vendor negotiations. Acknowledged for outstanding customer service and effective team collaboration.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Operations Manager

Natural Insulation Northland Limited
05.2014 - Current
  • As the Operations Manager I take responsibility of the day to day running of the Company
  • Responsibilities:
  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees
  • Follow up with administration on debtors & creditors and all financial information to make sure we reach & surpass our monthly & yearly targets
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Plan and review compensation actions; enforcing policies and procedures
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
  • Analyse process workflow, employee and space requirements and equipment layout; implement changes
  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplish operations and organization mission by completing related results as needed
  • Meet or exceed operations labour budget expectations
  • Manage staff levels, wages, hours, contract labour to revenues
  • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
  • Run a safe, injury/accident free workplace
  • Responsible for all aspects of vehicle and heavy equipment rentals
  • Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
  • Manage relationships with key operations vendors
  • Track vendor pricing, rebates and service levels
  • Review and approve all operational invoices and ensure they are submitted for payment
  • Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or leaving the site unlocked
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings
  • Work closely with the team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
  • Communicate with legal counsel and safety department to ensure all processes remain compliant with Work Safe and other governmental regulations
  • My Achievements in this role are as follows:
  • Occupational Health & Safety (Workplace Safety) Level 3
  • Site safe Passport – ID 502756

Administration Manager

Natural Insulation Northland Limited
03.2012 - 05.2014
  • As the Admin Manager I take responsibility of the day to day running of the Administration side of the company
  • Customer Service
  • Customer Enquires
  • Organising installation dates for customers and deposits
  • Helping customers find the right product that suits them
  • Helping Resolve any issues that have arisen with a customer, creating a win/win solution
  • Organising Payments for completed job
  • Stock
  • Requesting order numbers from clients
  • Ordering stock
  • Stock take
  • Checking of stock against order
  • Job set up & processing
  • Set up of job & Job cards for staff
  • Data entry of jobs
  • Accounts & processing
  • Invoicing – on completion of jobs
  • Back costing of all jobs
  • Statements 20th Month process and send out
  • Follow up with Overdue Accounts
  • Filing
  • IRD – Paye (working out and Processing payments)
  • IRD – GST (working out and processing payments)
  • Wages – Ace Payroll (working out and processing)
  • Data Entry
  • Myob (bank detail etc.)
  • MYOB (job Info etc.)
  • Spread Sheet
  • My Achievements in this role are as follows:
  • Set up of different systems for more productivity
  • I set up MYOB from Scratch
  • Put in Place Health and safety in the workplace
  • Put Contracts in place for all staff
  • Set up a Credit Application Form
  • Set up a Procedure Manual for my job so anyone can read it and be able to do my job
  • Organised a Contract with waste care- waste disposal (so we are recycling)

Duty Manager

Reduced To Clear
08.2011 - 03.2012
  • I was the Duty Manager for Reduced to Clear on Sunday & Monday.
  • As the Duty manager I take sole responsibility for the store, this includes all store and staffing matters
  • Support the Manager with the day-to-day running of the store this includes:
  • Preparing and managing staff rosters
  • Managing and preparing cleaning rosters
  • Verification and processing of staff wages
  • Delegation of tasks and duties
  • Daily Banking
  • Management of the stock levels and processing
  • I have also completed my 167 in food safety

Support Manager

No1 Shoes
06.2006 - 08.2011
  • I was the Duty Manager for No 1 Shoes on Friday & Saturday
  • As Duty Manager I would take sole responsibility for the store, this includes all store and staffing matters on our two busiest days of the week.
  • Support the Manager with the day-to-day running of the store this includes:
  • Preparing and managing staff rosters
  • Verification and processing of staff wages
  • P&L Reports
  • KPI Reports
  • Management and monitoring of store budgets
  • Morning Team Meetings
  • Delegation of tasks and duties
  • Daily banking
  • Management of the stock levels and processing
  • Responsible for staff training
  • Inductions
  • Management of all staff development plans
  • I was the Occupational Health and Safety Representative for the Northland Region of Number One Shoes which consisted of 12 stores
  • I have also been the Occupational Health and Safety Representative for the Whangarei Branch
  • My achievements in this role are as follows:
  • Completed a National Certificate in Retail Level 2
  • I Successfully completed the No 1 Shoes Management Trainee Programme
  • I successfully completed the No 1 Shoes Retailing Programme
  • I took responsibility for the No 1 Shoes store for a period of approximately four months when the store manager left at short notice
  • I also received the Assistant Manager of the Year award for the Northern Region
  • I have also completed 2 refits one in the Albany store and one in the Whangarei store where I was in charge of the Contractors and my own staff which consisted of about 15 to 25 staff all together. These tasks were completed out of normal working hours so our shops could continue to trade.
  • I helped stock take 6 other stores in my region
  • I also helped cover (running) of other stores
  • I currently hold a first Aid Certificate
  • I also hold a Level 2 Certificate in Health and Safety
  • Currently finishing my National Certificate in Retail Level 3

Checkout Supervisor/Operator

Countdown
Tikipunga
11.2005 - 06.2008
  • Supervisor on the evening shift responsible for 11 staff
  • Delegation of tasks
  • Checkout operator
  • Customer services
  • Cash handling and banking

Painter/Trades Assistant

Fletcher Construction Portland
10.2003 - 10.2004
  • Trade Assistant for Kiln Firing System Upgrade at Golden Bay Cement
  • Painting
  • Cladding
  • Assembly of pre-made modules

Quality Controller

Hooker Contracting Whangarei
Whangarei
06.1999 - 02.2000
  • Inspection of all manufactured items to ensure they met the quality standard
  • Communication with staff regarding quality issues

Receptionist

Northland Parts Warehouse Whangarei
Whangarei
06.1997 - 05.1999
  • Reception duties including:
  • Meet and greet
  • Customer Service
  • Sales
  • Accounts and Invoicing

Junior Sales Assistant

Kamo Pharmacy
Kamo
12.1995 - 03.1997
  • Completed Junior Sales Assistant duties including:
  • Sales transactions
  • Customer Service
  • Office administration tasks
  • Completed beauty product/item training
  • Wella Diploma
  • Serengeti Eyewear consultant
  • Bill Bass quality sunglass advice

Education

Kamo High School - Schooling

Kamo High School
Whangarei, NZ
01.1995

Skills

  • Financial reporting
  • Budget preparation
  • Inventory management
  • Process improvement
  • Project management
  • Regulatory compliance
  • Team leadership
  • Customer service
  • Employee training
  • Performance evaluation
  • Workplace safety
  • Data analysis
  • Contract negotiation
  • Business development understanding
  • Troubleshooting and problem solving
  • Goal setting
  • Delegation
  • Performance management
  • Quality assurance controls
  • Cultural awareness
  • HR planning
  • Customer relationship management
  • Staff training
  • Cross-functional communications
  • Emergency response
  • Multi-site operations

Hobbies and Interests

  • I enjoy waka-Arma with my friends
  • Working in my garden and lime trees
  • Walking with my dogs,

Personal Information

  • Age: 40
  • Nationality: New Zealander
  • Marital Status: Married

Certification

  • Occupational Health and Safety (Workplace Safety) Level 3
  • Site safe Passport – ID 502756

Languages

English
Professional

References

References available upon request.

Timeline

Operations Manager

Natural Insulation Northland Limited
05.2014 - Current

Administration Manager

Natural Insulation Northland Limited
03.2012 - 05.2014

Duty Manager

Reduced To Clear
08.2011 - 03.2012

Support Manager

No1 Shoes
06.2006 - 08.2011

Checkout Supervisor/Operator

Countdown
11.2005 - 06.2008

Painter/Trades Assistant

Fletcher Construction Portland
10.2003 - 10.2004

Quality Controller

Hooker Contracting Whangarei
06.1999 - 02.2000

Receptionist

Northland Parts Warehouse Whangarei
06.1997 - 05.1999

Junior Sales Assistant

Kamo Pharmacy
12.1995 - 03.1997

Kamo High School - Schooling

Kamo High School

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Shantee Palmer