Shantel McKain
Paeroa
Summary
Highly motivated and dedicated team leader experience, planning and organizational skills built during successful career. To succeed in a stimulating and challenging environment that will provide opportunities for advancement.
Overview
10
10
years of professional experience
Work History
Administration Team Leader
Paeroa Medical Centre
07.2020 - Current
- Coordinating majority of non-medical tasks in practice.
- Delegation of workload and liaison with staff, policy and process development, systems development and maintenance, and any other issues that require attention.
- Optimized resource allocation by regularly assessing staff performance and adjusting responsibilities accordingly.
- Managed payroll data entry and processing for 12+ employees to comply with company guidelines and contracts.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Handled complaints promptly and appropriately.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Administrator
Thames Medical Centre
01.2018 - 01.2020
- Oversaw reception support, answered phones and greeted visitors.
- Managing Rosters for the Nurses & Doctors including leave.
- Helped to achieve our 3 year accreditation audit for all departments.
- Covering for Practice Manager - Managed daily practice operations including payroll responsibilities.
- Enforced adherence to health and safety regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
Retail Manager
Postie Plus
01.2014 - 01.2018
- Ensure efficient and effective cost management strategies were in place so that budgets are not overspent.
- Monitor store performance against performance measures.
- Visual Merchandising - Promotion changes every 2 weeks, huge preparation leading up to it, staff training involved, analyses stock that is popular vs stock that needs to be sent out etc.
- Rosters with set budgets, pay global wage entries, banking, sales department reports weekly, stock prevention reports, trespass notices, invoices, stock adjustments, refund sign offs, discount sign offs, wage budgets, budgets for stationary, petty cash etc.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
NCEA Level 1, 2, 3 And University Entrance Achieved. -
Paeroa College
National Retail Certificate Level 1, 2 & 3. -
Postie Plus
Updated every 2 years. -
First Aid Certificate
Skills
- Customer service focus
- Decision-making capabilities
- Office Administration
- Staff Development
- Organizational expertise
- Idea Development and Brainstorming
Personal Information
Date of Birth: 12/03/1994
Hobbies and Interests
Most of my spare time is spent with two young kids, playing competitive netball, anything fitness related (walks, gym, sports), renovations on our home and most importantly spending time with family and friends.
Volunteer Experience
- Netball Centre support - Coaching, reffing, administration duties (anything to give back to the community).
- Junior & Senior Touch Coordinator alongside my father - we had run the competitions for 10+ years.
Timeline
Administration Team Leader
Paeroa Medical Centre
07.2020 - Current
Administrator
Thames Medical Centre
01.2018 - 01.2020
Retail Manager
Postie Plus
01.2014 - 01.2018
NCEA Level 1, 2, 3 And University Entrance Achieved. -
Paeroa College
National Retail Certificate Level 1, 2 & 3. -
Postie Plus
Updated every 2 years. -
First Aid Certificate
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