Shanu Lal
Auckland
Summary
Proven problem-solver and customer service expert, adept at managing high-stress situations and resolving complaints, enhancing customer loyalty for Chicken Express Sigatoka. Skilled in order processing and maintaining safety standards, I excel in multitasking and critical thinking, ensuring quality service and efficient resolution in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cook
Lals Canteen and Stationary Supplies
04.2021 - 04.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Representative
Chicken Express Sigatoka
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate III - Commercial Cookery
Fiji National University
FijiSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint resolution
- Call Management
- Product Knowledge
- Order Processing
Cooking
Passionate Cook
Enthusiastic home cook with a love for experimenting with diverse cuisines and creating flavorful dishes. Skilled in various cooking techniques especially indian and chinese cuisine and committed to using high-quality ingredients. Adept at meal planning, recipe development, and kitchen organization.
Timeline
Cook
Lals Canteen and Stationary Supplies
04.2021 - 04.2024
Customer Service Representative
Chicken Express Sigatoka
Certificate III - Commercial Cookery
Fiji National University
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