Summary
Overview
Work History
Education
Skills
Timeline
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Shaquille Ahsin

Auckland,Weymouth

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Whilst bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

5
5
years of professional experience

Work History

Youth Support Worker

Key Assets
02.2023 - Current
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Provided key emotional support to special needs youth.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.

Venue Manager

Komma Group Limited
04.2021 - 05.2023
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Supervised events from start to finish using effective crowd control methods.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Duty Manager

Woodside
01.2019 - 04.2021
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Mentored and supported junior staff members to apply best practices and follow procedures.

Education

James Cook High School
Manurewa, NZ
12.2013

Skills

  • Crisis Situations
  • Supervised Visitation
  • Scheduling and Appointment Setting
  • Business Performance Improvement
  • POS Transactions
  • Facility Tours
  • New Employee Training
  • Billing and Payment Processing
  • Compliance Adherence
  • Quality Assurance
  • Team Development
  • Staff Scheduling/Staff Supervision
  • Operations Oversight

Timeline

Youth Support Worker

Key Assets
02.2023 - Current

Venue Manager

Komma Group Limited
04.2021 - 05.2023

Duty Manager

Woodside
01.2019 - 04.2021

James Cook High School

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Shaquille Ahsin