Shaquia Ambrose
Taranaki
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
8
8
years of professional experience
Work History
Production Manager
Volcanic Creamery
Mamaku , Rotorua
07.2022 - Current
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Identified opportunities for improvement in workflow design and implementation.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Deliver products in Rotorua and surrounding towns
- Generated invoices according to customer requirements.
Admin and Marketing Coordinator
Off Road NZ
Mamaku , Rotorua
08.2023 - 07.2024
- Developed and implemented marketing plans and strategies to boost company visibility.
- Updated databases with customer information collected from various sources.
- Greeted visitors at the reception desk and answered inquiries from potential customers.
- Designed promotional material such as flyers and banners for marketing purposes.
- Managed day-to-day office operations
- Processed invoices for payment using Xero
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Duty Manager
Secret Spot Hot Tubs
, Rotorua
03.2021 - 11.2022
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Conducted regular inventory checks
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Responded to customer questions regarding products, prices and availability.
Housekeeper
Boulevard Motel
, Rotorua
08.2020 - 06.2021
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
- Maintained and organized cleaning supplies stock.
Crew Member
Mc Donald’s
, Rotorua
03.2017 - 04.2020
- Followed all health department guidelines for safe food handling practices.
- Communicated effectively with co-workers to ensure smooth workflow.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Trained new employees on proper use of kitchen equipment and safety protocols.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Education
Diploma - Tourism And Travel Management
New Zealand School of Tourism
Rotorua 01-2021
Skills
- Production planning
- Inventory management
- Customer service
- Problem solving
- Attention to detail
- Highly organized
- Administrative operations
- Friendly and approachable character
References
Holly Oppers-New Zealand School of Tourism
Former trainer
021817725
Teresa stout, Secret spot hot tubs
former employer
0277386804
Ian Tew, Off Road New Zealand
Former employer
021409741
Hamish Hodgson, Volcanic Creamery
current employer
02041538977
Timeline
Admin and Marketing Coordinator
Off Road NZ
08.2023 - 07.2024
Production Manager
Volcanic Creamery
07.2022 - Current
Duty Manager
Secret Spot Hot Tubs
03.2021 - 11.2022
Housekeeper
Boulevard Motel
08.2020 - 06.2021
Crew Member
Mc Donald’s
03.2017 - 04.2020
Diploma - Tourism And Travel Management
New Zealand School of Tourism