SHARAN RAVI
Auckland,New Zealand
Summary
Dynamic operations advisor with extensive experience at the Department of Corrections, excelling in compliance monitoring and incident reporting. Proven ability to enhance stakeholder coordination and improve processes, leveraging strong analytical skills and effective communication. Adept at managing high-pressure situations while ensuring public safety and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Advisor
Department of Corrections
03.2022 - Current
- Work collaboratively with New Zealand Police, Courts, and other government agencies to support public safety outcomes.
- Monitor individuals subject to electronic monitoring, ensuring compliance with court-ordered conditions.
- Track and analyse real-time alerts generated by monitoring systems and escalate incidents to Police when required.
- Approve or decline absence requests in accordance with bail and court conditions.
- Identify breaches including restricted zone entry or device tampering and initiate appropriate response actions.
- Prepare breach documentation and submit reports to the Courts within required timeframes.
- Respond professionally to high-volume inbound calls, providing guidance while maintaining compliance standards.
- New Zealand
MIQ CCTV Operator
First Security Limited
06.2020 - 03.2022
- Monitored CCTV systems within Managed Isolation and Quarantine (MIQ) facilities to ensure compliance with protocols.
- Identified and reported breaches or incidents promptly to MIQ management.
- Prepared detailed incident and compliance reports for internal and external stakeholders.
- Maintained accurate records and ensured adherence to standard operating procedures.
- Supported team members with operational queries and escalations as required.
Project Administrator
Samsung New Zealand
06.2019 - 07.2020
- Coordinated service requests and scheduled technicians based on customer availability and priority.
- Liaised with contractors, suppliers, and internal stakeholders to ensure timely resolution of repair jobs.
- Monitored contractor performance nationally against KPIs and provided administrative and technical support.
- Managed service orders, parts tracking, and ETA updates using SAP.
- Acted as an escalation point for unresolved cases and customer complaints.
- Updated job status and closures in Samsung’s global service portal.
- Supported Network Managers with reporting and operational tasks.
Case Management / Project Support Administrator
Visual Group Limited
11.2016 - 06.2019
- Planned and coordinated client meetings and supported national project operations.
- Managed goods in transit, parts ordering, invoicing, and budget tracking.
- Assigned projects to contractors and monitored progress against timelines.
- Maintained accurate case records, documentation, and system updates.
- Prepared weekly project progress reports for senior management.
- Resolved customer complaints and ensured service delivery standards were met.
Project Administrator (Contract)
GI Construction Limited
11.2014 - 11.2015
- Supported residential and trade construction projects from initiation to completion.
- Provided administrative support to project managers, site managers, and supervisors.
- Coordinated site documentation, compliance records, and operational requirements.
- Maintained company databases, client records, and subcontractor information.
- Managed office supplies, security, and workplace health and safety requirements.
Education
Postgraduate Diploma - Project Management
Auckland Institute of Studies
Auckland, New Zealand01.2013
Skills
- Operations & Case Management
- Project & Administrative Support
- Stakeholder & Inter-agency Coordination
- Compliance, Risk & Safety Monitoring
- Scheduling & Workforce Coordination
- Incident & Breach Reporting
- Customer & Contractor Management
- Process Improvement & KPI Monitoring
- SAP & MS Office Applications
- Written & Verbal Communication
Certification
- Site Safety Passport – WorkSafe New Zealand
- First Aid Certificate – St John
- Approved Health & Safety Leadership Rights
References
Available on request
Community And Volunteer Involvement
- Representing the New Zealand Navy in Cricket, 2013 – Present
- Volunteer – School-level cricket matches
- Volunteer – Blood donation and community awareness programs
- Volunteer – Auckland Council community initiatives
- Volunteer – New Zealand Red Cross (Fundraising)
- Fundraising – Child Cancer Support
Timeline
Operations Advisor
Department of Corrections
03.2022 - Current
MIQ CCTV Operator
First Security Limited
06.2020 - 03.2022
Project Administrator
Samsung New Zealand
06.2019 - 07.2020
Case Management / Project Support Administrator
Visual Group Limited
11.2016 - 06.2019
Project Administrator (Contract)
GI Construction Limited
11.2014 - 11.2015
Postgraduate Diploma - Project Management
Auckland Institute of Studies