Shardul Upreti

• Answered telephone to make reservations and take orders.
• Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
• Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
• Remembered, recited and promoted variety of menu items.
• Streamlined front of house operations for increased efficiency and optimal guest experience.
• Maintained knowledge of current promotions and events to provide accurate information to guests.
• Taking orders and maintaining restaurant
• Billing orders
• Packing Uber orders

Jeeru is a rising soft drink of Nepal whose head office is based in Chitwan,Nepal.I was responsible for promoting jeeru in my hometown Nepal where i had to contact different retail customers and sell our orders as well as collect the data from the retail customer about our products.I was also responsible for branding such as i used to place our bords and try to display our drink at front.We even used strategy such as high commision for the retail sellers who sell our drink.

I used to visit many retail shops and try to enroll our service's have enrolled more then 2000 retail shops and taught them how to use our product.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Esewa digital wallet is a number one wallet system in Nepal like apple pay it is based on p2p transfers and b2p transfers. I worked on business development department where i had to visit different schools and teach them about our services as well as enroll them as our customers had to visit more then 5 schools daily and had to talk with the accountant or principal. After the talk i used to report my employer about the deal and about there feedback.

Namuna Vidya Mandir is one of the oldest and esteemed school of my hometown.I used to keep record of fuel expenses.I was able to handel the petty cash.Helped my senior accountant in tiume of audit.Maintained account receivables and account payable.I also taught social upto class 7 and 8.