Sharee Richings
Summary
Currently on Secondment from Inland Revenue to MBIE, engaged as a Matching & Placement Coordinator with Temporary Accommodation Support. Highly motivated to find best outcomes for clients. Uses good organizational and prioritization skills to keep on top of work, ensuring that the needs of clients are being met whilst fulfilling government policies and outcome objectives. Builds trust and rapport quickly with clients, colleagues and stakeholders. Has strong work ethic and is committed to doing the best job possible.
Overview
19
19
years of professional experience
Work History
Matching and Placement Coordinator
MBIE
03.2023 - Current
- Company Overview: Temporary Accommodation Service (TAS)
- Clients affected by natural disasters case managed from subsidized temporary housing through to returning to own home or other permanent housing
- Responsible for coordinating accommodation options for people who have been displaced as part of an emergency
- Provides advice and supports individuals and families to ensure households displaced from their homes receive support, help and good housing outcomes to meet their needs
- Recommendation of other agencies that may be able to assist financially, with housing needs, health requirements or support services as appropriate
- Managed workflow and prioritised tasks with a top caseload of 42 clients
- Had input into new procedures and policies while they were being developed
- Temporary Accommodation Service (TAS)
Customer Support Officer
INLAND REVENUE (IRD)
11.2014 - 03.2023
- Assisting taxpayers with tax based queries
- Involves calls and online workspace queries
- This involved being efficient in call times, resourceful in finding appropriate answers and giving correct information so that the integrity of the tax system is maintained
- Works collaboratively with team members, Level 2 specialists and Subject Matter Experts, to give correct policy information as determined by Tax Act 1994
- This role has required problem solving abilities, resilience, a customer centric mindset, flexibility in working times and learning environments, ability to maintain confidentiality, excellent communications skills, both verbal and written and willingness to continually learn new skills
- We are strongly encouraged to share ideas and information and to work with a continual improvement model
Support Worker and House Coordinator
CASSI
06.2010 - 06.2013
- Assisting adults with intellectual disabilities to live in the community
- Supporting adults to develop skills to live independently in the community such as money skills, going to work or day placements, taking medications, communicating with others, day to day living activities like housekeeping and shopping
- Developing Personal Development Plans (PDPs) to determine and achieve set goals
- Develop and implement Behavioral Management plans so that the client reach achievable goals with the reduction of negative, or dangerous, behaviours
- Ensuring all clients were having their needs met in regards to nutrition, health checks, safety for themselves and others
- Engaging with other agencies where appropriate, parents, guardians and colleagues to ensure there was a quality wrap around service
- As House co-ordinator I was also responsible for budgeting, induction of new staff, keepings records updated and reviewed to needs are being met, facilitate staff meetings, attend trainings and facilitate changes in housing needs
Case Manager
MINISTRY OF SOCIAL DEVELOPMENT
11.2005 - 05.2010
- Receptionist for 3 years after being a Case Manager with a caseload of 50 clients
- Processed benefit applications, financial assistance applications and emergency needs
- Referred clients to other areas of the department, or other agencies where appropriate
- Ensured clients had relevant information for their appointment
- Advised on policy and procedures for assistance requested
- Ensured clients were safe in the office
Education
Diploma -
Civil Celebrancy
01.2020
National Certificate - Client/Customer Services
Public Sector Services
01.2006
Skills
Highly motivated to find best outcomes for clients
Uses good organizational and prioritization skills to keep on top of work, ensuring that the needs of clients are being met whilst fulfilling government policies and outcome objectives
Builds trust and rapport quickly with clients, colleagues and stakeholders
Has strong work ethic and is committed to doing the best job possible
Timeline
Matching and Placement Coordinator
MBIE
03.2023 - Current
Customer Support Officer
INLAND REVENUE (IRD)
11.2014 - 03.2023
Support Worker and House Coordinator
CASSI
06.2010 - 06.2013
Case Manager
MINISTRY OF SOCIAL DEVELOPMENT
11.2005 - 05.2010
Diploma -
Civil Celebrancy
National Certificate - Client/Customer Services
Public Sector Services
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