Shareen Raj
Feilding,MWT
Summary
As the regional master franchise owner for Crest Commercial Cleaning Limited, I have demonstrated exceptional leadership and business awareness in overseeing the growth and operations of the cleaning services within Palmerston North, Kapiti Coast, Whanganui, and Tararua. With a continuous commitment to excellence, I have successfully developed and executed strategies that have elevated the company's presence and profitability in the market. My leadership style is rooted in collaboration, empowerment, and fostering a culture of excellence. I believe in leveraging the team's strengths, motivating them to achieve exceptional results and exceed customer expectations. A forward-thinking approach to business, combined with a customer-centric mindset, has driven the regional master franchise to new heights of success.
Overview
14
14
years of professional experience
Work History
Regional Master Franchise/Regional Manager/Director
Crest Commercial Cleaning Limited
03.2018 - Current
- We onboarded new franchisees with training and new hire documentation.
- Managed and motivated franchisees to be productive and engaged in work.
- We maintained a professional, organized, and safe environment for franchisees and their employees.
- Monitored and analyzed business performance to identify areas for improvement and make necessary adjustments.
- I maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing will attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account management.
- I accomplished multiple tasks within established timeframes.
- Cross-trained existing franchisees to maximize team agility and performance.
- Resolved conflicts among franchisee team members by actively listening to concerns and finding appropriate compromises.
- Developed and implemented business strategies to achieve business goals and remain competitive.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Improved safety procedures create safe working conditions for workers.
- I used my industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed, and hired Franchisees. Implemented a mentoring program to promote positive feedback and engagement.
- We defined clear targets and objectives and communicated them to the franchisees' team members.
- I maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- The team established priorities, maintained schedules, and monitored performance.
- Set aggressive targets to drive company success and strengthen motivation.
- I maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems that met and exceeded customer expectations.
- Assisted in organizing and overseeing assignments to achieve operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises to develop key skills.
- Evaluated franchisee's performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating franchisees' schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Run pay for the franchisees
Care Coordinator
Geneva Healthcare
06.2017 - 02.2018
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Participate in health and safety training and if applicable, any improvement or return to work programmers
- Coordinating Support workers with clients. Prepare new client folders, data entry, answering calls
- Preparing Schedule (Roster) for support Workers and emailing accordingly
- Completed ACC patients for home care assessments in accordance with current regulations and guidelines to maintain service requirements.
Resource Coordinator/Administrator
Enliven Presbyterian Support Northern, Auckland
10.2015 - 05.2017
- Service coverage is assured in a timely manner, and disruption to clients and/or SWs is minimized.
- Administrative tasks are completed as directed.
- Excellent, mutually beneficial relationships are developed and maintained with all stakeholders.
- Undertakes related activities to maintain service requirements
- File records in a timely fashion and according to the coding provided in the PSN file classification listing
- Inform the Records Manager of additional training needs and/or changes/additions required to the file classification system.
- Adopt safe work practices and encourage others to do the same.
- Participate in health and safety training and, if applicable, improvement or return-to-work programs
- Coordinating support workers with clients, preparing new client folders, data entry, and answering calls.
- Preparing a schedule (roster) for support workers and emailing it accordingly.
Afterhours Resource Coordinator
Enliven Presbyterian Support Northern, Auckland
03.2015 - 10.2015
- Attending all calls to afterhours phone answered in a timely and appropriate manner throughout each duty and receiving information make changes if required
- Service assured in a timely manner & assist in the management of leave and accurately scheduled according to PSN guidelines
- Effective and efficient office procedures and systems are followed and maintained
- Actively participates in the maintenance and improvement of quality standards
- Maintains communication with Enliven staff to ensure quality service provision
- Availability for the cover of planned leave for other Afterhours Resource Coordinators in the team
- Maintain all records (incl. electronic records) in line with PSN records management system
- Adhere to PSN H&S policies and practices, particularly the accurate reporting and recording of incidents and accidents, and maintain a healthy & safe work environment
Support Worker and Causal Resource Coordinator
Enliven Presbyterian Support Northern, Auckland
02.2010 - 03.2015
- Assisting clients supported by the home to achieve and maintain an optimum state of wellness and safety
- Assisting people to achieve opportunities and involvement in a lifestyle shared by family, friends, and the community
- Assist patients in bathing, dressing and personal hygiene
- Perform housekeeping tasks
- Build and maintain effective relationships with patients and families
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
Education
Cloud Computing For Business Professionals
The University of Auckland
Auckland, NZ08.2023
Certificate in Information Technology (Level 4)
Unitec
Auckland, NZ04.2012
NZIM Certificate in Management (Level 4)
Open Polytechnic of New Zealand
Auckland, NZ08.2014
NC Business Administration & Computing (Level 3)
Open Polytechnic of New Zealand
Auckland, NZ06.2013
National Certificate in Health, Disability, And Ag
Careerforce
Auckland, NZ01.2013
Skills
- Business Planning
- Employee Training
- Motivational Leadership
- Finance and Accounting Operations
- Managing Scenes
- Communications Strategies
- Managing Appointments
- Performance Tracking and Evaluations
- Managing Employee Relations
- Issue and Conflict Resolution
- Contract Development and Management
- Strategic Planning
- Key Performance Indicators (KPI)
Hobbies
Cooking: Cooking is not only a hobby for me, but also a creative outlet. I find joy in experimenting with new recipes, exploring different cuisines, and creating delicious meals from scratch. Whether it's trying out complex dishes or crafting simple comfort foods, cooking allows me to express myself and share memorable moments with loved ones around the dinner table.
Reading: Immersing myself in books is a cherished pastime. I enjoy exploring various genres, from fiction and non-fiction to mysteries and self-improvement literature. Reading not only provides an escape into different worlds but also helps me gain new perspectives, broaden my knowledge, and fuel my imagination.
Travelling: Traveling offers me the opportunity to discover diverse cultures, explore breathtaking landscapes, and connect with people from around the world. Experiencing new destinations, whether they're vibrant cities or serene natural settings, enriches my life and broadens my understanding of the world's vastness and beauty.
Spending Time with Family: Family holds a special place in my heart, and spending quality time with them is of utmost importance to me. Whether it's gathering for celebrations, sharing meals, or simply enjoying each other's company, these moments create cherished memories that strengthen our bonds and remind us of the importance of connection.
My Little Dog: My furry friend is an integral part of my life. Taking care of my little dog brings joy, companionship, and a sense of responsibility. Our walks, playtime, and cuddles create a unique bond that brightens even the dullest days. The unconditional love and loyalty of a pet are truly heartwarming.
References
Referees:
Sam Lewis - General Manager Franchise Services - Crest Commercial Cleaning Limited
Mobile: 027 452 8996
Email: sam@crestclean.co.nz
Ian Noon - Health Safety and Wellbeing Leader - Crest Commercial Cleaning Limited
Mobile: +64 27 882 2002
Email: ian@crestclean.co.nz
Jess Osborne (Operations Manager) Enliven PSN
Phone: 09 6224782
Email: jess.Osborne@psn.org.nz
Michelle Mcdonald (Area Manager) Enliven PSN
Phone: 09 6224784
Email: Michelle.Mcdonald@psn.org.nz
Timeline
Regional Master Franchise/Regional Manager/Director
Crest Commercial Cleaning Limited
03.2018 - Current
Care Coordinator
Geneva Healthcare
06.2017 - 02.2018
Resource Coordinator/Administrator
Enliven Presbyterian Support Northern, Auckland
10.2015 - 05.2017
Afterhours Resource Coordinator
Enliven Presbyterian Support Northern, Auckland
03.2015 - 10.2015
Support Worker and Causal Resource Coordinator
Enliven Presbyterian Support Northern, Auckland
02.2010 - 03.2015
Cloud Computing For Business Professionals
The University of Auckland
Certificate in Information Technology (Level 4)
Unitec
NZIM Certificate in Management (Level 4)
Open Polytechnic of New Zealand
NC Business Administration & Computing (Level 3)
Open Polytechnic of New Zealand
National Certificate in Health, Disability, And Ag
Careerforce
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