SHARIZA MOHAMMED
Auckland,Auckland
Summary
Management and sales professional who builds solid relationships over time that are stronger than just business transactions. Over several years of successful experience in the customer service industry. I bring passion, focus enthusiastic attitude to the work place. Highly motivated by challenging situations, achieving targets, and developing relationships.
Overview
10
10
years of professional experience
Work History
Account Executive – Business Development
Oxford Finance
Auckland
09.2023 - Current
- Assist Auckland-based originators with inbound application and payout inquiries to ensure compliance and accuracy
- Identify sales and volume issues, adverse risk profiles, and industry developments, and proactively advise management
- Recognize potential channels for development and growth while maintaining exceptional client relationships
- Run training sessions for new introducers (onboarding), account management, and relationship building
- Develop new business relationships from the broker/dealer channel to obtain consistent volume and target
- Maintain relationships to ensure a high level of customer service with existing accounts
- Sustain the conversion rate monthly via settled loans and identifying gaps to improve conversion percentage
Lending/Dealer Support Officer
Oxford Finance
10.2022 - 09.2023
- Receiving and assessing loan applications to ensure compliance with lending policy and criteria
- Assist the Lending & Payouts team with workloads, meeting agreed service levels
- Manage all Lending & Payouts inquiries from our originator network
- Maintain a strong understanding of market trends across the business
- Develop and nurture relationships with key partners, including Agents, Turners & Autosure
Senior Commercial Lending/Leasing Officer
Flexi Commercial
06.2021 - 09.2022
- Managed lending inquiries from our originator network
- Reviewed deals such as Car Loans, Secured Personal Loans, Debt Consolidation, and Specialized Lending
- Assisted BDMs in submitting and restructuring loan applications
- Ensured all supporting loan documentation and process checks were carried out to minimize risk
- Assessed and provided loan finance to business customers
Customer Service Finance Lending
Humm Group
11.2017 - 06.2021
- First point of contact for finance customers Qcard, QMastercard, Farmers Mastercard, and Farmers finance
- Process application for limit increase, resolve customer issues according to SLA
- Escalate issues to right departments or service providers and update customers
- Do Follow-ups and keep customers updated Involved in a KPI based role and to maintain excellent customer service and meet targets based on the role
- As a senior member handled customer disputes
- Have clear and sound spoken language that customers can easily understand. Be patient with angry and frustrated customers, and regain their trust by convincing them that we are trying our best to resolve their issues and are still working on it.
- Help team members who are overloaded with work, if possible.
- Share knowledge among team members, and learn from them.
Inbound Customer Service Representative
Sky Network Television
05.2017 - 11.2017
- Providing telephone assistance to SKY TV customers and potential customers
- Assisting customers with billing and programme queries
- Assisting customers with technical issues
- Generating new business from inbound calls and promoting selling services to existing and new subscribers.
Customs Clerk
M Y Logistics
12.2015 - 11.2016
- Processing of all entries, Imports/ Exports/ Bond in/Bond out
- SAD summary calculations and worksheets assessment of al entries
- Arrange documents for payment and payment follow ups
- Clearance of consignments from wharf and CFS warehouse
- Supervise bond stock to and from bonded warehouse
- Freight pickup
Customs Officer
Fiji Revenue & Customs Authority
Suva, Fiji
06.2015 - 12.2015
- Manage risk and compliance by gathering information on imported goods through the manifest prior to 24 hours.
- Registering seizure reports.
- Assisting front-line officers with filing applications, ensuring proper documentation is gathered.
- Assisting with cargo that has been physically verified against documentation, after which I ensure proper release.
- Assisting with applications made by importers for importing license particulars, which included make, model, year of manufacture, and chassis numbers; once verified, it was forwarded to GM for endorsement.
Education
Trade Diploma -
Fiji National University
Suva, Fiji01.2016
Diploma - IATA / FIATA
Fiji National University
Suva, Fiji01.2014
Skills
- Critical Thinking
- Customer relationship management
- Client onboarding
- Attention to detail
- Dependable and Responsible
- Organization and Time Management
- Self-Motivated
- Decision-Making
- Excellent Communication
- Multitasking Abilities
- Flexible and Adaptable
- Problem-Solving
Timeline
Account Executive – Business Development
Oxford Finance
09.2023 - Current
Lending/Dealer Support Officer
Oxford Finance
10.2022 - 09.2023
Senior Commercial Lending/Leasing Officer
Flexi Commercial
06.2021 - 09.2022
Customer Service Finance Lending
Humm Group
11.2017 - 06.2021
Inbound Customer Service Representative
Sky Network Television
05.2017 - 11.2017
Customs Clerk
M Y Logistics
12.2015 - 11.2016
Customs Officer
Fiji Revenue & Customs Authority
06.2015 - 12.2015
Trade Diploma -
Fiji National University
Diploma - IATA / FIATA
Fiji National University
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