Overview
Work History
Education
Skills
Timeline
Generic

Sharlane Briggs

Napier,Te Awa

Overview

18
18
years of professional experience

Work History

Specialist Support Worker

Community Living Ltd
02.2018 - 10.2023
  • Creating alongside the team and each person I supported their care plans, personal outcome summaries and more.
  • Working collaboratively with all others involved in each persons care.
  • Provided assistance in daily living skills according to each individuals needs.
  • Transported clients safely to social activities and appointments and vocational programs.
  • Kept detailed daily notes and entered into client sites with specific detail regarding the shift.
  • Prepared nutritious meals alongside each individual dietary need.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.
  • Designed individualized plans detailing daily activities and needs for the person
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Collaborated with healthcare providers to drive continuity of care.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
  • Responsible for transitioning clients into the service and working alongside them until they had settled.
  • Responsible for orientating new staff into the lives of each person and sharing my knowledge and upskilling these staff to provide a great service.
  • Intervention crisis oncall person responsible for travelling to any site to provide third party assistance for the person we support, their staff and sometimes de escalating members of the public.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Vocational Day Base Manager

Sunnyhaven Disability Service
02.2015 - 01.2018
  • Sole charge of the set up of a remote vocational day base.
  • Opening up the centre daily and organising the rosters according to staff and client attendance.
  • Ensuring Care plans were created and updated for each person.
  • Managing five staff and twenty two clients.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and provided training to encourage personal development.
  • Reported and communicated daily with the operations manager and CEO including good news stories.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Completed daily invoices according to the NDIS funding requirements.
  • Facilitated meetings and provided informed communication with whanau members from a vast range of cultures.
  • Educated myself in the Greek, Italian, Lebanese cultures so that staff and myself were very aware of the cultural needs for each person and their family to feel comfortable.
  • Was given employee of the month which was a great honour.
  • Ensured that each person had a fulfilling timetable of activities according to their interests and assisting staff to seek these activities out alongside the person they support.
  • Worked within budget constraints
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Vocational Team Leader

Community Living Ltd
08.2008 - 08.2015
  • Opening up and organising rosters daily to ensure clients had staffing due to their challenging needs.
  • Ensuring each person had a full timetable from 9am-3pm that they enjoyed and ensuring staff adhere to these programs.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with policies, procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings according to coachings every three months.
  • Facilitating fifteen staff and twenty clients daily to ensure a quality service that was person centred.
  • Held weekly team meetings to ensure a high quality of communication
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, interviews, referee checks.

Specialist Support Worker

Comm
08.2005 - 08.2008
  • Supporting one to one persons who display challenging behaviours into the community adhering to a persons set timetable.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to individual requests and forwarded necessary information to Line management.
  • Transporting of clients to their appointments, programs and all other transportation requirements.
  • Teaching of daily living skills within the home environment.
  • Personal cares.
  • Developed and managed relationships with key persons including whanau to assist in creating and maintaining a quality service holistically.
  • Created and delivered presentations to internal and external stakeholders to tell good news stories.
  • Providing crisis intervention when asked.

Education

Career Force
Hamilton

Skills

Process driven

Hard working

Quick learner

Active listener

Team Player

Very strong work ethic

Able to create Individual Support Plans

  • Relationship Builder
  • Incident Report aware
  • Risk Assessment aware

Timeline

Specialist Support Worker

Community Living Ltd
02.2018 - 10.2023

Vocational Day Base Manager

Sunnyhaven Disability Service
02.2015 - 01.2018

Vocational Team Leader

Community Living Ltd
08.2008 - 08.2015

Specialist Support Worker

Comm
08.2005 - 08.2008

Career Force

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Sharlane Briggs