Sharleen Gunson
Whangārei
Summary
Experienced and highly motivated banking professional with over 21 years of experience across commercial, rural, and personal banking. Proven ability to build strong client relationships, identify tailored financial solutions, and deliver exceptional customer service. Extensive knowledge of commercial lending, rural banking, credit analysis, portfolio management, and customer engagement. Recognised for professionalism, integrity, and a commitment to achieving positive outcomes for both clients and the organisation. A trusted relationship manager with excellent communication skills and a passion for supporting customers to achieve their financial goals.
Overview
24
24
years of professional experience
Work History
Commercial Account Manager
ASB Bank
01.2021 - Current
- Manage a diverse portfolio of commercial customers and business banking relationships.
- Provide tailored lending and financial solutions to support business growth.
- Conduct financial analysis and risk assessments to support lending decisions.
- Develop and maintain strong relationships with key stakeholders and clients.
- Identify opportunities to strengthen customer engagement and business performance.
Rural Account Manager
ASB Bank
01.2020 - 01.2021
- Managed rural banking relationships across farming and agribusiness sectors.
- Assisted clients with business planning, lending, and financial management.
- Provided specialist banking advice to support long-term customer success.
Commercial Associate
ASB Bank
01.2017 - 01.2020
- Supported Commercial Account Managers with lending documentation and client servicing.
- Conducted financial analysis and prepared credit applications.
- Assisted in managing customer portfolios and maintaining compliance requirements.
Personal Banker
ASB Bank
01.2009 - 01.2017
- Delivered personal banking solutions including lending, investments, and everyday banking.
- Built strong customer relationships through exceptional service and financial guidance.
- Consistently achieved customer satisfaction and business performance objectives.
Customer Service Specialist
ASB Bank
01.2007 - 01.2009
- Assisted customers with banking enquiries and transactions.
- Provided product information and identified customer needs.
- Supported branch operations and service delivery excellence.
Customer Service Officer
ASB Bank
01.2005 - 01.2007
- Delivered frontline customer service and banking support.
- Processed transactions accurately and efficiently.
- Contributed to maintaining strong customer relationships and branch performance.
Customer Service Representative
Fullers Bay of Islands
01.2003 - 01.2005
- Provided outstanding customer service in the tourism and transport sector.
- Assisted customers with bookings, travel enquiries, and ticketing.
- Maintained a positive customer experience in a fast-paced environment.
Education
Diploma - Visual Arts
Northtech (Northland Polytechnic)
Certificate - Travel and Tourism
International Travel College of New Zealand
Skills
- Commercial Banking
- Rural Banking
- Relationship Management
- Customer Service Excellence
- Lending and Credit Analysis
- Financial Solutions
- Business Development
- Portfolio Management
- Communication skills
- Risk Management & Problem solving
- Time Management
- Microsoft Office Suite
Accomplishments
- Built and maintained a successful banking career spanning more than 21 years.
- Progressed through multiple roles within ASB Bank, demonstrating continuous professional growth and capability.
- Developed expertise across personal, commercial, and rural banking sectors.
- Established a strong reputation for customer service, relationship management, and business banking excellence.
Timeline
Commercial Account Manager
ASB Bank
01.2021 - Current
Rural Account Manager
ASB Bank
01.2020 - 01.2021
Commercial Associate
ASB Bank
01.2017 - 01.2020
Personal Banker
ASB Bank
01.2009 - 01.2017
Customer Service Specialist
ASB Bank
01.2007 - 01.2009
Customer Service Officer
ASB Bank
01.2005 - 01.2007
Customer Service Representative
Fullers Bay of Islands
01.2003 - 01.2005
Certificate - Travel and Tourism
International Travel College of New Zealand
Diploma - Visual Arts
Northtech (Northland Polytechnic)