Summary
Overview
Work History
Skills
Certification
Timeline
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Gail Hurcombe

New Lynn,New Zealand

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales and Underwriting Consultant

Suncorp nz
Auckland CBD, Auckland
02.2023 - Current
  • Offered underwriting assistance to Vero's clients and partners.
  • Consistently maintained adherence to schedules for optimal customer and partner satisfaction.
  • Efficiently processed customer requests while promptly addressing inquiries, ensuring adherence to established protocols and providing excellent customer service.
  • Generated innovative suggestions to improve processes.

Client Service Administrator

Yoogo Fleet
Auckland CBD, Auckland
09.2021 - 02.2023
  • Assisted with all aspects of key account fleet management, supporting and participating in related initiatives.
  • Nurtured professional connections with dealers and external suppliers
  • Ensured smooth functioning of the vehicle orders by utilising streamlined processes and promptly communicating any delivery or supply setbacks to relevant team members
  • Coordinated with internal departments to ensure client satisfaction and efficient delivery of services.
  • Ensured compliance with company policies and procedures when dealing with clients.
  • Implemented process improvements initiatives that increase efficiency within the department.
  • Processed applications for new customers and updated existing customer information as needed.

Sales Support

Yoogo Fleet
Auckland CBD, Auckland
10.2019 - 09.2021
  • Played a key role in creating and implementing the Sales Support Function for effective business support.
  • Ensured AML requirements were met by closely monitoring the onboarding process within the business.
  • Implemented simplified method for verifying business directors, ensuring ongoing compliance.
  • Established and nurtured lasting dealer network and supplier relationships.
  • Provided timely and relevant training as per requirements.
  • Analysed customer data, identified trends in vehicle fleet and developed improvement strategies.
  • Ensured compliance with all company policies relating to sales process.

Sales Support

Custom Fleet
Auckland CBD, Auckland
07.2016 - 09.2019
  • Provided administrative support to the largest clients of Key Account Managers.
  • Established strong partnerships with dealerships and third-party suppliers to maximize efficiency and profitability.
  • Utilised customer data analysis to recognize trends in vehicle fleet utilisation.
  • Ensured compliance with all company policies relating to sales support operations.
  • Provided sales support to current customers, as well as developed new customer relationships.
  • Provided multidisciplinary customer services by liaising with Sales and Customer Maintenance teams for effective resolution of issues.

Monitoring & Supervision Analyst

GE Money
Auckland CBD, Auckland
06.2014 - 07.2016
  • Monitored and ensured compliance with Company policies and industry regulations regarding privacy protection and data security in the customer service department.
  • Enhanced Manager support by effectively incorporating monitoring data into goal setting and utilising it as a valuable coaching tool.
  • Conducted periodic reviews and updates to ensure adherence to established compliance framework of the company.
  • Generated monthly reports showcasing compliance trends and proposing enhancement strategies for senior management.

Customer Service Assistant Manager (Secondment)

GE Money
Auckland CBD, Auckland
01.2014 - 05.2014
  • Monitored customer service performance against established standards.
  • Conducted performance reviews for customer service staff.
  • Identified training needs to improve customer service quality.
  • Developed strategies to increase customer satisfaction levels.
  • Resolved escalated customer issues in a timely manner.
  • Managed the recruitment process of new customer service personnel.
  • Trained new employees on company policies, procedures and practices related to customer service roles.

Manager National Support Desk

ASB BANK
Auckland , Auckland
01.2007 - 04.2013
  • Oversaw a cross-functional team that supported and optimized ASB's product portfolios, including banking, insurance, and building maintenance.
  • Managed building maintenance for ASB sites throughout New Zealand by arranging and coordinating contractors for repairs.
  • Collaborated with the team to set goals and expectations based on customer survey results, ensuring continuous improvement.
  • Introduced innovative method of using RightFax for improved document transmission process
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Recruited and hired qualified candidates to fill open positions.
  • Introduced cost-cutting measures by implementing process modifications

Skills

  • Strong customer focus
  • Problem solver
  • Process Improvement
  • People management experience
  • Quality awareness training
  • Improvement Recommendations

Certification

  • ASB – Lean proficiency certificate
  • GE Money – Quality awareness training

Timeline

Sales and Underwriting Consultant

Suncorp nz
02.2023 - Current

Client Service Administrator

Yoogo Fleet
09.2021 - 02.2023

Sales Support

Yoogo Fleet
10.2019 - 09.2021

Sales Support

Custom Fleet
07.2016 - 09.2019

Monitoring & Supervision Analyst

GE Money
06.2014 - 07.2016

Customer Service Assistant Manager (Secondment)

GE Money
01.2014 - 05.2014

Manager National Support Desk

ASB BANK
01.2007 - 04.2013

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Gail Hurcombe