SHARLENE BYRNES
Levin,New Zealand
Summary
I am an honest, hardworking and highly motivated individual who embraces challenges with enthusiasm. With a strong background in customer service, I continuously seek opportunities to learn and grow both personally and professionally
Overview
11
11
years of professional experience
Work History
Health and beauty advisor & CSR
Farmers
01.2023 - 06.2025
- Provide high standard of customer service.
- Apply make up/ products, make recommendations for product sale plus add ons to meet daily targets.
- Keeping update with product knowledge and range offering across health and beauty brands.
- Meet or exceed daily sales to budget target and review daily.
- Ensure stock is merchandised to the store order and maintained.
- Maintain housekeeping.
- Set up all promotions in line with the VM guidelines.
- Count stock for stock take.
- Setting up till and getting department and counter all organized.
- Sort product expires.
- Serve, sell and give expert advice to customers.
- Demonstrated product application techniques to educate clients on proper usage.
- Built strong relationships with clients through exceptional service and follow-ups.
Catering assistant, Part time
Libelle
03.2022 - 01.2023
- Preparation and assembly of a high volume of meals.
- Delivery of meals to schools.
- Problem solving for daily operations.
- Working as part of a team.
- Following Health and Safety and Food Control procedures.
Process Worker, Part time
Turks Poultry Farm
02.2022 - 01.2023
- Worked in a fast paced environment being able to comprehend instruction and follow easily.
Cafe Manager
Muffin Break
08.2019 - 02.2022
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Supervised staff preparing and serving multiple meals and coffee's per day.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Reconciled daily transactions, balanced cash registers and deposited cafe's earnings at bank.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Customer Service Representative, Temp
Ezibuy Call Center
02.2019 - 02.2020
- Assessed customer needs and upsold products and services to maximize sales.
- Answering high volume inbound calls from customer's in a timely manner.
- Assessed customers with orders, queries and providing information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Responded promptly to emails and calls, maintaining professionalism throughout interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Member
Burger King
04.2016 - 02.2019
- Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
- Trained new employees.
- Operated till on front of house.
- Maintained cleanliness and stock of production floor.
- Cook on the production line.
- Maintaining a high level of multitasking to maintain the level required for the fast paced environment.
Process Worker
Turks Poultry Farm
03.2015 - 02.2016
- Quality Control- Grading produce.
- Hanged thousands of chicken and grading the portioned chicken into A or B grade meat.
- Worked closely with team members to deliver daily goals and meet deadlines.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Casual Cafe Assistant
The Vines Cafe
09.2014 - 03.2015
- Maintained cleanliness of cafe areas, including tables and counters.
- Assisted customers with menu selections and daily specials.
- Handled cash transactions and processed payments accurately.
- Provided friendly service
Education
New Zealand Certificate of Early Childhood Education And Care- Level 4 -
Palmerston NorthSkills
- People skills
- Customer service skills
- Patient
- Strong verbal communication
- Self-motivated
- Enthusiastic
- Honest and reliable
- Patient
- Teachable
- Hard working
- Open,friendly and a team player
- Prepared to go the extra mile
Timeline
Health and beauty advisor & CSR
Farmers
01.2023 - 06.2025
Catering assistant, Part time
Libelle
03.2022 - 01.2023
Process Worker, Part time
Turks Poultry Farm
02.2022 - 01.2023
Cafe Manager
Muffin Break
08.2019 - 02.2022
Customer Service Representative, Temp
Ezibuy Call Center
02.2019 - 02.2020
Team Member
Burger King
04.2016 - 02.2019
Process Worker
Turks Poultry Farm
03.2015 - 02.2016
Casual Cafe Assistant
The Vines Cafe
09.2014 - 03.2015