Sharlene Faaopoopo Matega
Linwood,CAN
Summary
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
1
1
year of professional experience
Work History
Barista
Caltex Petrol Station
Caltex Redwood, Main North Rd
04.2024 - 07.2025
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Customer Service Cashier
Caltex Petrol Station
Caltex Redwood, Main North Rd
04.2024 - 07.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
Education
NCEA Level 3 -
Mairehau High School
440 Hills Rd, Mairehau, Christchurch Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- POS system operation
- Merchandise restocking
- Telephone management
- Cleaning and sanitizing
Timeline
Barista
Caltex Petrol Station
04.2024 - 07.2025
Customer Service Cashier
Caltex Petrol Station
04.2024 - 07.2025
NCEA Level 3 -
Mairehau High School