Sharlene Read (Charlie)
Whangarei,NTL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
22
22
years of professional experience
Work History
Courier Driver
Hansen Transport ltd
, Whangārei
05.2023 - Current
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Building rapport with customer, ensuring their needs are meet.
- Ensuring I was compliant to government requirements while transporting hazardous goods.
- Sorted parcels according to delivery route.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
Store Manager
Crackerjack
Okara, Whangarei
06.2017 - 05.2023
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Organized promotional events to increase product awareness.
- Prepared weekly schedules to verify proper floor coverage within guidelines.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Assistant Store Manager
Warehouse Stationery
Okara , Whangārei
03.2003 - 06.2017
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Whangārei Girls High School
Whangarei, NZSkills
- Financial analysis
- Inventory management
- Customer service
- Team building
- Problem solving
- Time management
- Strategic thinker
General
- Have a current full NZ driver’s license
- Dangerous goods endorsement
Interest
- Refurbishing furniture
- Food
- Live music
- Family
Timeline
Courier Driver
Hansen Transport ltd
05.2023 - Current
Store Manager
Crackerjack
06.2017 - 05.2023
Assistant Store Manager
Warehouse Stationery
03.2003 - 06.2017
Whangārei Girls High School
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