Summary
Overview
Work History
Education
Skills
Timeline
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Sharlet Aarons

New Zealand,Auckland

Summary

I am an accomplished Sales Manager offering over 30 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Always ready to help the team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Determined individual with background in establishing and nurturing lucrative partnerships. I am a peoples person and very passionate about life.

Overview

14
14
years of professional experience

Work History

Sales Manager

BuildME
01.2021 - 04.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.

Sales Representative

Supercheap Auto
07.2019 - 12.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Implemented marketing plans to increase brand awareness and drive sales.
  • Utilized CRM software to manage customer accounts and track performance.
  • Created professional sales presentations to effectively demonstrate product features and competitive advantages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Account Manager, Inside Sales

OfficeMax
07.2017 - 06.2018
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Used CRM software to maintain detailed contact logs and account records.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Managed friendly and professional customer interactions.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

Duty Manager Supervisor

Briscoe Group
08.2016 - 06.2017
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance.
  • Scheduled employees for shifts.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash-ups and paperwork.
  • Trained new employees on customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and assisted to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Always took on extra shifts when needed.

Territory Sales Manager

Henkel
07.2012 - 02.2015
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Drove team revenue totals by bringing in top sales numbers.
  • Offered new and existing customers profitable products to maintain strong territory-wide revenue.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Carefully analyzed data to determine most effective sales strategies.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Targeted prospects in other territories through careful research of competitor products, services, and trends.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Established and maintained over 300 accounts.
  • Tracked changing product lines to effectively meet dynamic market demands.
  • Presented products and services to prospective customers, converting them to paying clients.
  • Serviced all customer accounts while devoting significant energy to prospecting new leads.
  • Attended sales trade shows and demonstrated products.
  • Implemented store product knowledge days and interacted with store customers to grow sales and reach targets.
  • Used initiative wherever possible and put up store displays with cross merchandising and POS on countertops.

Sales Manager

TeleMasters Limited
03.2009 - 06.2012
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Communicated product quality and market comparisons by creating sales presentations.

Education

High School Diploma -

Commercial High School
Gauteng, South Africa
12.1988

Skills

  • Account and Territory Management
  • Retail Knowledge
  • Exceptional Multitasking Skills
  • Sales Territory Growth
  • Key Account Management
  • Sales Expertise
  • Verbal and Written Communication
  • Sales Presentation
  • Time Management
  • Good Team Player

Timeline

Sales Manager

BuildME
01.2021 - 04.2023

Sales Representative

Supercheap Auto
07.2019 - 12.2021

Account Manager, Inside Sales

OfficeMax
07.2017 - 06.2018

Duty Manager Supervisor

Briscoe Group
08.2016 - 06.2017

Territory Sales Manager

Henkel
07.2012 - 02.2015

Sales Manager

TeleMasters Limited
03.2009 - 06.2012

High School Diploma -

Commercial High School

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Sharlet Aarons