Sharmil Sule
3/29 Tranmere Road, Sandringham
Summary
Dynamic Customer Service Representative with proven expertise at 77 Dairy Store in resolving conflicts and enhancing customer loyalty. Skilled in complaint handling and active listening, I consistently delivered personalized solutions, resulting in increased customer satisfaction and retention. Adept at managing high-pressure situations while maintaining professionalism and accuracy in payment processing.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
77 Dairy Store
03.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Managed point-of-sale transactions, handling cash and electronic payments with accuracy and professionalism.Managed point-of-sale transactions, handling cash and electronic payments with accuracy and professionalism.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
Patel Brothers Supermarket
02.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Applied Management - Customer Service
Otago Polytechnic
Auckland06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Payment processing
Timeline
Customer Service Representative
77 Dairy Store
03.2022 - Current
Customer Service Representative
Patel Brothers Supermarket
02.2020 - 03.2022
Applied Management - Customer Service
Otago Polytechnic
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