Sharmila Devi Chand
Auckland,AUK
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people skills and problem solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
27
27
years of professional experience
Work History
Cleaner Asset Link
International Airport Auckland
Mangere , Auckland
06.2022 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Assistant Sales Manager
Sona Sansaar
Papatoetoe , Auckland
08.2016 - Current
- Assisted sales team with completing customer transaction and managing issues.
- Worked diligently to resolve unique and reoccuring complaints, promoting loyalty and enhancing operations.
- Completed store opening and closing procedures, uncluding counting drawers and managing security.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Elderly Caregiver Volunteer
Old Peoples Home
Suva , Fiji
02.2014 - 02.2015
- Provided companionship and emotional support to elderly individuals.
- Assisted with activities of daily living such as bathing, dressing, and grooming.
- Organized recreational activities for elderly clients including reading, playing board games, and taking walks.
- Observed changes in health condition or behavior of elderly clients and reported any concerns to appropriate personnel.
Shop Manager
Shriji Ltd
Suva , Fiji
06.2012 - 11.2013
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- kept orderly and accurate accounting records by monitoring sales documentation.
- exceeded sales goals and accomplished business objectively by inspiring staff and promoting target products.
Sales/Office Assistant
Krishna Jewellers
Suva , Fiji
04.2010 - 03.2012
- Assisted customers with prompt and polite support in-person and via telephone.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred customers to various services by evaluating needs and providing recommendations.
- Recognized by management for providing exceptional customer service.
Sales Assistant
Anita Jewellers
Suva , Fiji
01.1997 - 12.2005
- Engaged in sales-oriented discussions to determine customer pain points.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted and completed cash, check and credit card payments.
Education
Certificate in Computer -
Mactec Training Centre
Suva, Fiji01-2006
Certificate in Fundamentals of Caregiving -
Caregivers Services International
Suva, Fiji01-2006
High School Diploma -
Rishikul Sanatan
Fiji11-1994
Skills
- Documentation skills
- Sale expertise
- Client needs assessments
- Goals and performance
- Sales team supervision
- Staff management
- Pos Systems Operations
- Pricing And Markdowns
- Store Opening And Closing
- Flexible Schedule
Affiliations
- Travelling, shopping, watching movies, cooking, gardening, singing and listening to music.
Languages
English
Professional
Hindi
Native/ Bilingual
References
- Mr Suresh Raniga (Director) - 0210439801
- Mrs Luisa Finau (Registered Nurse) - 006793381043
- Mrs Jyoti Lodia (Director) - 021651600
- Mr Shaneet Chand - 0221558704
Timeline
Cleaner Asset Link
International Airport Auckland
06.2022 - Current
Assistant Sales Manager
Sona Sansaar
08.2016 - Current
Elderly Caregiver Volunteer
Old Peoples Home
02.2014 - 02.2015
Shop Manager
Shriji Ltd
06.2012 - 11.2013
Sales/Office Assistant
Krishna Jewellers
04.2010 - 03.2012
Sales Assistant
Anita Jewellers
01.1997 - 12.2005
Certificate in Computer -
Mactec Training Centre
Certificate in Fundamentals of Caregiving -
Caregivers Services International
High School Diploma -
Rishikul Sanatan
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