Sharni Cunningham
Oamaru
Summary
I am a leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. Known for collaborative approach and commitment to excellence.
I am detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Customer Service Team Leader
Topflite Ltd
06.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managing day to day office administration duties and leading the Customer Service Team.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones and emails.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Attracted potential customers by answering product questions and suggesting information about other products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritise customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Trained staff on operating procedures and company services.
- Facilitated inter-departmental communication to effectively provide customer support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
St Joseph's School Board
St Joseph's School
08.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Over 10 years of school governance.
- Filled in for 14 months as Board secretary.
- Three months as a parent rep on St. Kevin's Board, professional development and to fill a short term vacancy.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holidays.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organisational and time management skills while managing multiple projects.
Office Administrator
Barnardos New Zealand
09.2004 - 06.2014
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Assisted in the preparation and processing of payroll to facilitate prompt staff payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Children's Contact Coordinator
Barnardos New Zealand
01.2010 - 12.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organised documentation systems and updating records accurately as needed.
- Gathered and organised materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
Education
No Degree - Human Resources Management
Aspire2 Learn
Online04-2026
No Degree - Accounting Principles And Practice, Communication
Open Polytechnic
Online06-2015
Skills
- Inventory control processes
- Customer care
- Credit card applications
- Training development aptitude
- Stocking and replenishing
- Service standard compliance
- Sales expertise
- Funds reconciliation
- Retail store support
- Maintaining clean work areas
- Confidentiality requirements
- Funds distribution
- Staff meetings
- Customer loyalty
- Inbound call answering
- Collaborative environments
- Special assignments
- Consumer behaviour
- Guest experiences
- Organisation and recordkeeping
- Shipping and receiving understanding
- Team-building exercises
- Corrective actions
- Administrative support
- Professional relationships
- Data management
- Customer service excellence
- Process improvement initiatives
- Information updates
- Behaviour identification
- Employee guidance
- Sales report generation
- Cultural awareness
- Order and refund processing
- Contact management systems
- Operational efficiency
- Administrative and office support
- POS Systems and ordering platforms
- Policy and procedure adherence
- Issue and complaint resolution
- Complex product knowledge
- Billing adjustments and refunds
- Process transactions
- Calm and professional under pressure
- Customer data confidentiality
- Customer account management
- Understanding customer needs
- Membership inquiries and renewals
- Microsoft office
- Document and records management
- Investigate claims
- Invoice preparation and processing
- Customer retention strategies
- Sales and upselling
REFEREES
Eugen Dupu
Presiding Member
St. Kevin's and St. Joseph's School Boards
027 678 6044
Amanda Fleming
Personal Development Specialist
021 357 753
Nicola Healy
Production Manager
Topflite Ltd
021 260 6513
Fiona Cooper
Former Finance Administrator
Topflite Ltd
027 575 5835
Timeline
St Joseph's School Board
St Joseph's School
08.2013 - Current
Customer Service Team Leader
Topflite Ltd
06.2013 - Current
Children's Contact Coordinator
Barnardos New Zealand
01.2010 - 12.2012
Office Administrator
Barnardos New Zealand
09.2004 - 06.2014
No Degree - Human Resources Management
Aspire2 Learn
No Degree - Accounting Principles And Practice, Communication
Open Polytechnic
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