Shonte Falemaka
AUCKLAND,AUK
Summary
Highly motivated Sales Assistant with relevant background in retail and customer service. Offer strengths in communication, problem-solving, and relationship-building that drive sales growth. Notable success in previous role includes contributing to increased revenue through effective product promotion and upselling techniques. Proven ability in managing tasks efficiently and delivering exceptional service to customers.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Hallensteins
Manukau, Auckland
09.2025 - Current
- Opening and closing shifts alongside running the day as store manager
- Stock merchandising and processing online orders to precise ability
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Managed cash register transactions accurately and efficiently.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Provided excellent customer service to clients in person and over the phone.
Sales Manager
Cotton On Group
St lukes, Auckland
09.2024 - 04.2025
- Cash Handling/Till and banking handles
- Opening and closing store ensuring it follows company policy steps.
- Assisted customers with product selection and provided detailed information.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Maintained clean and organized sales floor to enhance customer experience.
- Resolved customer inquiries and complaints in a timely manner.
- Collaborated with team members to achieve daily sales goals.
- Trained new associates on store policies and customer service techniques.
Sales Assistant
Rewa Hard Apparel
Manurewa, Auckland
07.2023 - 08.2024
- Greeted customers upon entering the store and provided assistance.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Completed transactions in an efficient manner while providing excellent customer service.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Processed returned merchandise according to company policies.
- Participated in team meetings and training sessions.
Sales Assistant
Number One Shoes
Papakura , Auckland
03.2022 - 06.2023
- Assisted customers in selecting footwear and accessories for various occasions.
- Maintained store organization and cleanliness to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to restock merchandise and display products effectively.
- Responded to customer inquiries and resolved issues promptly.
Skills
- Customer Service
- Point-of-sale systems
- Stock merchandising
- Sales reporting
- Visual merchandising
- Cash handling
References
References available upon request.
Timeline
Sales Assistant
Hallensteins
09.2025 - Current
Sales Manager
Cotton On Group
09.2024 - 04.2025
Sales Assistant
Rewa Hard Apparel
07.2023 - 08.2024
Sales Assistant
Number One Shoes
03.2022 - 06.2023