Open To Work
Hi, I’m
Sharon Anderson
Education
CHRISTCHURCH,CAN
Summary
Operations manager with a strong track record in team leadership and client relationship management. Demonstrated expertise in developing policies that enhance operational efficiency and ensure compliance. Committed educator skilled in creating positive learning environments and addressing diverse student needs. Adaptable professional focused on continuous learning and effective problem-solving.
Overview
27
years of professional experience
Work History
Self EmployedLincoln, Christchurch
Owner/Director Montessori STARS
07.2017 - 07.2026
Job overview
- Managed daily operations of the business, including hiring and training staff.
- Trained and mentored staff, enhancing service quality and fostering a collaborative team environment.
- Maintained strong client relationships by delivering exceptional customer service and support.
- Ensured compliance with the Early Childhood Licensing Criteria, Regulations and Health and Safety Management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted performance reviews for employees on a regular basis.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Oversaw financial planning, budgeting, and expense management processes.
- Developed marketing strategies that increased brand visibility and engaged customers effectively.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed legal documents related to business operations.
- Collaborated with other owners on joint ventures and shared resources.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Guided employees in daily tasks to ensure clarity and efficiency.
- Managed daily operations and decision-making for the business.
Learning Curves Montessori LtdSt Albans, Christchurch
Operations Manager
01.2000 - 07.2017
Job overview
- Managed budgets and accounts while coordinating initiatives to improve productivity and streamline scheduling.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Delegated tasks to staff, establishing clear priorities and goals to enhance team focus.
- Coordinated financial activities to optimize operational funding and enhance investment effectiveness.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Led team meetings to discuss operational challenges and propose solutions.
- Evaluated program effectiveness through regular assessments and feedback collection.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Responded to information requests from superiors, providing specific documentation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented efficient administrative processes for improved workflow.
- Coordinated training sessions for staff to enhance educational delivery methods.
- Oversaw staff scheduling to optimize resource allocation and support teaching needs.
- Monitored compliance with regulatory standards for early childhood education programs.
- Facilitated communication between parents and educators to address student needs.
Education
NZ Teaching CollegeChristchurch, NZ
Diploma of Early Childhood Education from Early Childhood Care And Education
12-1996
University Overview
- Completed online course-
- Current Child Protection
- Current First Aid
Riccarton High SchoolChristchurch
High School Diploma
12-1985
Skills
- Curriculum development
- Classroom management
- Performance assessment
- IEP planning
- Behaviour management
- Support for diverse learners
- Social-emotional learning
- Child development
- Learning assessments
- Educational technology
- Compliance regulations
- Quality assurance
- Staff training and development
- Client relationship management
- Budgeting and financial oversight
- Operational efficiency
- Strategic planning
- Team leadership
- Problem solving
- Conflict resolution
- Assessment strategies
- Effective listening
- Parent-teacher communication
- Growth mindset
- Educational research
- Community involvement
- Cultural sensitivity
- Early childhood education
Languages
Maori
Professional
English
Professional
Timeline
Owner/Director Montessori STARS
Self Employed
07.2017 - 07.2026
Operations Manager
Learning Curves Montessori Ltd
01.2000 - 07.2017
NZ Teaching College
Diploma of Early Childhood Education from Early Childhood Care And Education
Riccarton High School
High School Diploma