Hi, I’m
Sharon Chatterton
Business & Care Manager
Warkworth,AUK
Summary
Dynamic professional with extensive experience at Oceania, excelling in operations management and staff development. Proven track record in enhancing resident satisfaction and implementing sustainability initiatives. Skilled in relationship building and effective team collaboration, driving continuous improvement and fostering a culture of service quality. Committed to achieving organizational goals through sound decision-making and strategic resource allocation.
Overview
14
years of professional experience
Work History
Oceania - Te Mana Home & Hospital
Business & Care Manager ( Dual Site Management )
03.2017 - Current
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Maintained detailed records in compliance with agency standards and regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Oceania - Totara Park Village
Village Manager (Two Site Management)
05.2020 - 03.2025
Job overview
- Implemented sustainability initiatives, promoting environmental awareness and eco-friendly practices within the community.
- Streamlined village operations through implementing efficient management practices and procedures.
- Managed budget to ensure fiscal responsibility, optimizing resources and allocating funds effectively.
- Improved resident satisfaction levels by addressing grievances promptly and implementing feedback-driven improvements in facilities or processes.
- Led efforts towards continuous improvement within management systems, processes, and overall village operations.
- Optimized resource allocation by conducting regular audits on village assets, infrastructure, and personnel.
Oceania Greenvalley Lodge ( Dementia & RH )
Administrator
03.2013 - 12.2017
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Radius - Arran Court
Administrator/Assistant Manager
02.2011 - 02.2013
Skills
- Commitment to service quality
- Effective team collaboration
- Prioritization and scheduling
- Sound decision-making skills
- Clear and concise messaging
- Staff management
- Relationship building
- Documentation and reporting
- Operations management
- Performance management
- Hiring and training
- Active listening
Accomplishments
- Supervised team of 54 staff members.
- Recently achieved a 46% reduction in landfill with the Village doing active recycling programe
- 4 year accreditation on last Care Facility Audil.
- Achieved all KPI's over past 10 years
Certification
- Employment New Zealand 8 Modules- 2023
- CIMS - Unit standard 32158- Nov 2023
- MOH Ngā Paerewa Te Tiriti Modules 1 & 2 - Jan 2024
- Privacy Commissioner Health 101 - Jan 2024
- Te Ara Institute - RVA 6 modules - Aug 2024
- Adeption Leadership Management Sept 2025
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid sick leaveCareer advancementTimeline
Village Manager (Two Site Management)
Oceania - Totara Park Village
05.2020 - 03.2025
Business & Care Manager ( Dual Site Management )
Oceania - Te Mana Home & Hospital
03.2017 - Current
Administrator
Oceania Greenvalley Lodge ( Dementia & RH )
03.2013 - 12.2017
Administrator/Assistant Manager
Radius - Arran Court
02.2011 - 02.2013
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