Sharon Collins

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Maintained professional, organized, and safe environment for employees and patrons.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.

• Drafted agendas, recorded minutes and created documents for meetings
• Coordinated travel arrangements by booking hotels and ground transportation
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
• Recorded expenses and maintained accounting records.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Trained New Staff in front of House Procedures, Customer Relations and Cleaning
• Established Welcoming Atmosphere By Greeting Each Guest Warmly
• Proved successful working within tight deadlines and Fast Paced Atmosphere.

Achieved NCEA Level 2 & 3 in Merit and Excellent Endorsement.

Awarded Rua I Gardner Scholarship - 2018

Nga Tumanako o Kahurangi Prefect - 2018

Cultural Leader - 2018

Kaimahi Pukapuka / Librarian - 2014-2018