Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Sharon Eynon

Auckland,AUK

Summary

I have been working in the customer service industry for the last 20 years; I have a love of meeting people and going above and beyond in this role. In my most present role, I have taken our Retail business from a small $200,000-a-year business to today a $1 million dollar business, and still growing rapidly, all with hard work and making the customer the true focus of everything we do. We now also run an online Store and offer a full embroidery and printing service to our customers.

In my present role, I run all aspects of the store, including stock ordering and inventory management, managing GP and stock flow, as well as B2B orders from receiving the orders, making sure all embroidery is as specified by the customer, shipment, and invoicing. I have a warm and bubbly personality and have always found it easy to mix with people of all ages.

Overview

20
20
years of professional experience

Work History

Retail Location Manager/ Operations Manager NZ

Totally Workwear Auckland
04.2015 - Current
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Excellent customer service
  • Implementing company GP and Sales target,
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Stock Management,
  • Merchandising,
  • Running Online Store,
  • Management B2B Customers,
  • Invoicing/Pricing B2B Customers,
  • Embroidery/Print setup, Reporting Retail and B2B figures to Senior Management,
  • Answering all customer emails

Online Admin Manager

Scottie Crafts
09.2012 - 03.2014
  • Customer Service, Maintaining an online store, uploading new products using Excel, Fill all outgoing orders for customers, Promptly responding to all customer emails and requests, Answer all incoming customer calls, Reporting on online activity to the management team

Retail Store Manager

Max Fashion
05.2010 - 07.2012
  • Maintaining Max merchandising standards weekly, Staffing levels in store, Customer service, Managing store stock, Putting together outfits for customers

Retail Store Manager

Pumpkin Patch
05.2004 - 04.2010
  • Managing a staff of 20, Maintain customer service standards, Merchandising instore weekly, Stock control, Regular stock takes

Education

Diploma of Sport - Personal Training

AUT
Auckland
2010

High School Diploma -

Tamworth Manor
London UK
1992

Skills

  • Motivating team leader
  • Communication Skills
  • Team Leader
  • Attention to Detail
  • Excellent Customer Service
  • Highly Organised
  • Workload planning

References

References available upon request

Hobbies and Interests

  • Walking my Cocker spaniel
  • Weight training weekly
  • Reading
  • Traveling

Timeline

Retail Location Manager/ Operations Manager NZ

Totally Workwear Auckland
04.2015 - Current

Online Admin Manager

Scottie Crafts
09.2012 - 03.2014

Retail Store Manager

Max Fashion
05.2010 - 07.2012

Retail Store Manager

Pumpkin Patch
05.2004 - 04.2010

Diploma of Sport - Personal Training

AUT

High School Diploma -

Tamworth Manor
Sharon Eynon