Sharon King
Wellington,WGN
Summary
I am an experienced Business Analyst with extensive expertise in the end to end software development life cycle (SDLC) gained through a variety of roles within the finance industry and public sector. As a highly organised, detail-oriented individual with excellent stakeholder engagement and planning skills, I can provide analyst services from the initial concept phase to implementation. My experience includes analysis services for large projects and programmes with a proven ability to work with both waterfall and agile methodologies. It is especially rewarding for me to work on projects that enhance business outcomes. This includes reducing costs and risks, improving customer experiences, and creating new revenue streams. I can successfully build and maintain trustful relationships with stakeholders, and this is attributed to my excellent interpersonal skills.
Overview
27
27
years of professional experience
Work History
Senior Business Analyst, Data & Digital Services
Te Whatu Ora Health
, Wellington
07.2023 - 12.2023
- Development and implementation of a Rheumatic Fever national management system to improve delivery of secondary prophylaxis, reduce loss to follow-up care for patients and to include a patient and family (whanau) voice with this solution
- The solution utilises a SalesForce product for the user interface and integrates with a repository for patient healthcare information.
- Identified opportunities for automation of manual processes through technology solutions.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Conducted stakeholder interviews to understand user needs and preferences.
- Collaborated with IT teams on the development of applications based on business requirements.
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Surfaced insights and findings to support business and technical decisions.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Disseminated information regarding tools, reports or metadata enhancements.
Senior Business Analyst, Corporate & Digital Services
Ministry of Justice
, Wellington
07.2021 - 06.2023
- The Minor Works Programme engages with business stakeholders to identify opportunities to deliver tactical changes for system enhancements, business process improvements and implementation of Legislative changes to existing Ministry of Justices’ Digital systems and applications.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Identified opportunities for automation of manual processes through technology solutions.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Collaborated with IT teams on the development of applications based on business requirements.
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Conducted gap analysis between current state processes and desired future state processes.
- Performed root cause analysis to determine underlying issues in complex problems.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Documented test cases for validating system functionality against user requirements.
Senior Business Analyst, Managed Isolation & Quarantine (mIQ)
Ministry of Business Innovation & employment
, Wellington
03.2021 - 06.2021
- Infrastructure project to assist with the operational functions associated with MIQF management.
- Conducted gap analysis between current state processes and desired future state processes.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Identified opportunities for automation of manual processes through technology solutions.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Collaborated with IT teams on the development of applications based on business requirements.
- Created data flows to illustrate the flow of information between various stakeholders.
- Developed business process models to identify and document customer requirements.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Maintained library of model documents, templates or other reusable knowledge assets.
Business Analyst, Service Design and Impementation
Inland Revenue
, Wellington
12.2011 - 01.2021
- Quality assurance of proposed new business structure focused on initiative deliveries.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Analyzed existing systems and processes to identify areas of improvement.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Assisted in developing training materials for internal staff on new products or services.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Performed statistical data analysis to inform customer groups.
- Performed cost-benefit analysis of proposed changes to business processes.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Surfaced insights and findings to support business and technical decisions.
- Gathered and organized data to analyze current industry trends.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Collected business intelligence data from industry reports, public information or purchased sources.
- Synthesized current business intelligence or trend data to support recommendations for action.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Designed templates used by team members when evaluating potential solutions or strategies.
- Facilitated workshops to discuss new ideas and approaches to improve efficiency.
- Created and implemented strategies for streamlining processes across departments.
- Authored reports detailing progress, risks, issues, and recommendations related to projects.
- Identified opportunities for automation within the organization's processes.
- Conducted in-depth analysis of current operational structures, procedures, and policies.
- Assisted in the design of training programs for employees affected by transformation efforts.
- Coordinated cross-functional teams during testing phases prior to full deployment of new systems or processes.
- Evaluated existing systems and processes against target objectives set forth by management.
- Provided technical assistance when needed during transition periods following completion of projects.
- Collaborated with stakeholders to ensure successful implementation of changes in business operations.
- Documented key findings from research activities into a comprehensive report.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Business Analyst
Bank of New Zealand
, Wellington
07.2011 - 09.2011
- Mapped critical payments processes in support of developing the Technology Roadmap and mitigating payment failure risk.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified gaps between current state and desired future state operations.
Senior Business Analyst, Technology Division
ANZ National Bank
, Wellington
10.2005 - 09.2011
- Lead systems analysis on major projects, including new product developments
- Liaised with business and technical customers to define user requirements.
- Worked on change requests/enhancements to core banking retail systems
- Analysis and design, unit testing, coordinating SDLC release cycle from scope through to implementation
- Fault management including emergency fixes to Production environment.
- Conducted gap analysis between current state processes and desired future state processes.
- Identified opportunities for automation of manual processes through technology solutions.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Defined application problems by consulting with clients to evaluate procedures and processes.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
Business Analyst, Technology Division
National Bank
, Wellington
08.1999 - 10.2005
Test Analyst, Technology Division
National Bank
, Wellington
02.1997 - 08.1999
Skills
- Excellent written and verbal communication
- Self-managing and collaborative
- Agile Methodology, ceremonies and artifacts
- Gathering and understanding requirements with stakeholders through interviews and workshops
- Negotiation and Influencing skills
- Problem analysis, solution development, and writing of Options and Recommendations papers
- Cost-Benefit Analysis
- Critical thinking and the ability to translate business needs into solutions
- Process Development, Workflow Analysis
- Process Mapping - BPMN
- Data Mapping
- Data Analysis
- Gap Analysis
- User Acceptance Testing planning and execution
- Microsoft Office Suite
- Jira
- Miro (wireframes)
- ARIS
- SalesForce
References
Available on request
Training
mIQImplementationImpementationImplementation
- Business Systems Analysis – Software Education NZ
- Agile Fundamentals – Software Education
- Engaging Effectively with your Stakeholders
- Face to Face Engagement and Influencing Skills
- Agile Pete – Agile CoLab
- The Art of Deliberate Success
References
References available upon request.
Timeline
Senior Business Analyst, Data & Digital Services
Te Whatu Ora Health
07.2023 - 12.2023
Senior Business Analyst, Corporate & Digital Services
Ministry of Justice
07.2021 - 06.2023
Senior Business Analyst, Managed Isolation & Quarantine (mIQ)
Ministry of Business Innovation & employment
03.2021 - 06.2021
Business Analyst, Service Design and Impementation
Inland Revenue
12.2011 - 01.2021
Business Analyst
Bank of New Zealand
07.2011 - 09.2011
Senior Business Analyst, Technology Division
ANZ National Bank
10.2005 - 09.2011
Business Analyst, Technology Division
National Bank
08.1999 - 10.2005
Test Analyst, Technology Division
National Bank
02.1997 - 08.1999
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