Sharon La'ai Lee Chee
Mangere,Auckland
Summary
Dedicated and driven individual with a passion for delivering exceptional customer service. Retail experience and strong communication skills contribute to creating positive customer experiences. Eager to continue learning and growing in my career. Ready to start work immediately.
Overview
4
4
years of professional experience
Work History
Check-in Agent
Swissport
Mangere, Auckland
12.2024 - 12.2025
- Assisted passengers with check-in procedures and baggage handling.
- Verified travel documents and boarding passes for accuracy.
- Provided information about flight schedules and gate assignments.
- Managed passenger inquiries and resolved check-in issues promptly.
- Operated check-in kiosks and computer systems efficiently.
- Collaborated with team members to maintain smooth workflow during peak times.
- Provided wheelchair service for disabled passengers when needed.
- Greeted customers and provided assistance in completing check-in procedures.
- Maintained accurate records of passenger check-ins and departures.
Retail Assistant
Kmart
Papatoetoe, New Zealand
05.2022 - 02.2023
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Education
Customer Service and Retail - Level 3
MSL Training
Auckland02-2024
Customer Service And Retail - Level 2
MSL Training
Auckland10-2023
Skills
- Very Honest and Reliable
- Customer service
- Attention to detail
- Excellent written and verbal communication skills
- Great time-management skills
- Ability to learn new skills quickly and apply efficiently
- Enthusiastic to learn
- Work well under pressure
- Experienced in a fast paced environment
References
References available upon request.
Timeline
Check-in Agent
Swissport
12.2024 - 12.2025
Retail Assistant
Kmart
05.2022 - 02.2023
Customer Service and Retail - Level 3
MSL Training
Customer Service And Retail - Level 2
MSL Training