Singing
Music
Helping people
Volunteering as an Official for Boxing tournaments
Beach
Travel
Knitting and crafts
Sharon Niuia
Summary
Community support professional with track record of fostering positive relationships and providing meaningful assistance to individuals in need. Skilled in developing personalized support plans and addressing unique challenges. Team-oriented, adaptable, and reliable with strong focus on achieving impactful results.
Overview
35
35
years of professional experience
Work History
Senior Community Support Worker
Equip Mental Health Services
550 East Coast Road, Windsor Park, Auckland 0630
12.2020 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Process new referrals from local DHB's and allocate to staff
Community Support Worker
Equip Mental Health Services
550 East Coast Road, Windsor Park, Auckland 0630
03.2016 - 12.2020
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
Companion/Personal Carer
Michael Draper
Flat Bush, Auckland
01.2015 - 08.2017
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
- Some light meal preparation
- Assisted with daily living activities, running errands, and household chores.
- Provided transportation and appointments management.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Washed floors, vacuumed and disposed of garbage.
- Provided emotional support during difficult times, acting as a consistent and reliable source of companionship for clients.
- Established trusting relationships with clients through attentive listening skills and genuine empathy towards their personal struggles.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Immigration Specialist
Koru Immigration - Own Business
Auckland, AUK
02.2000 - 03.2007
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant applications.
- Provided professional representation to NZ Immigration Service on behalf of clients.
- Assess eligibility of clients, complete application forms, coordinate correct supporting documentation and submit applications to NZ Immigration Service.
- Liaise with NZ Immigration Service and clients providing updates and further information as required until the completion and final decision of applications.
Immigration Officer - Vsa and Permits
New Zealand Immigration Service
Manukau City, Auckland
09.1992 - 11.1999
- Systems computer keyuser (contact to Helpdesk for computer problems).
- Acting team leader
- Handling and reconciling cash
- Head cashier duties
- Serving customers at counter
- Processing temporary applications at counter withing specified timeframes
- Reception duties
- Relief on counter, phones and reception as required
- Up-date customer computer files (using internal computer system)
- Answer phone enquiries
- Assist in co-originating team responsibilities
- Time-keeper and chairperson for team meetings including typing and distribution of minutes
- Co-ordinate and deliver customer meetings
- Process temporary applications received by mail within specified timeframes
- Participate in and deliver training as required
- Maintaining processing of outwards & inwards mail
- Maintaining indexing of documents onto Index System
- Process all file movements
- Maintaining the collection service of documents & mail from sections
- Processing file requests
- Managing Documentation operations of section
Office Clerk
Department of Social Welfare
Christchurch
04.1990 - 07.1992
- Issue renewals
- Review benefits
- Grant supplementary benefits
- Grant Home Help applications
- Interview clients
- Reception duty
- Order stationery
- Answer benefit enquiries
- Input of benefit information onto UNIX computer system
Education
High School Diploma -
Auckland Seventh-Day Adventist High School
Mangere, Auckland, NZ12-1988
Skills
- Individualized support
- Family engagement
- Client advocacy
- Mental health
- Compassion
- Empathy
Accomplishments
Certificate in Health and Wellbeing Social and Community Services Mental Health and Addiction Support (Level 4) - 2018.
Successfully selected as Senior Community Support Worker in Equip Counties Manukau team since 2021.
Completed training to become an Official Time Keeper, Judge and Supervisor for Amateur Boxing in NZ.
Team Manager for a team of 40 who represented Auckland at the NZ National Championships held in Christchurch 1-5 Oct 2024.
Interests
Timeline
Senior Community Support Worker
Equip Mental Health Services
12.2020 - Current
Community Support Worker
Equip Mental Health Services
03.2016 - 12.2020
Companion/Personal Carer
Michael Draper
01.2015 - 08.2017
Immigration Specialist
Koru Immigration - Own Business
02.2000 - 03.2007
Immigration Officer - Vsa and Permits
New Zealand Immigration Service
09.1992 - 11.1999
Office Clerk
Department of Social Welfare
04.1990 - 07.1992
High School Diploma -
Auckland Seventh-Day Adventist High School