Sharon Regnaud
Heretaunga,Upper Hutt
Summary
I am a meticulous Senior Dispenser with 7 years of progressive optical experience. I am dedicated to outstanding customer care resulting in correct eyewear choices and satisfied, repeat customers. Providing a superb customer journey is my goal for every customer. Regardless of budget, frame cost or lens requirements, each customer deserves this as a bare minimum. I have a flair for fashion and a love for frames so I bring energy and fun to the frame selection process. I am confident, knowledgeable and I pride myself on being professional at all times.
Overview
20
20
years of professional experience
Work History
Senior Dispenser
Specsavers Lower Hutt
, Lower Hutt
11.2016 - Current
- I promote high customer satisfaction by resolving problems with a knowledgeable, friendly yet professional service.
- I am an accurate dispenser with a low remake count. I pride myself on my ability to listen to what a customer wants and needs, rather than assuming I already know
- I demonstrate leadership by recognising gaps in our team training, design a training plan and then facilitate this training to make sure our team is as up-skilled as possible.
- I am recognised by my Directors for providing exceptional customer service.
- I have outstanding trouble-shooting skills - lead by my ability to listen, to empathise and to think fast and find a solution. I am kind, patient and calm.
Customer Sevice
Scrapbook Central
Petone, Lower Hutt
02.2004 - 11.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- This was mainly a customer service role, although I was also a trainer here and taught classes.
Education
Bachelor of Arts - Major in Psychology , Minor in Art History
Victoria University of Wellington
Wellington12-1988
University Entrance + Bursary
Upper Hutt College
Upper Hutt12-1984
Skills
- A member of the NZ/Australian Style Squad 1 of 4 chosen from Nz to go to launches, style models with frames on the runway, talk about gaps in the frame market and meet up with celebrity frame designers - in my case Will-i-am
- A senior dispenser for 7 years
- The 1st SILVER instore-trainer at Specsavers New Zealand, and the 2nd in Australasia
- I recognise what training gaps we have within our team members, design then implement training to suit, so all 23 employees are as versatile as possible within our team
- My passion and strength lies with frame styling and customer service I handle all our customer complaints and refund demands I look after our Google reviews and our internal review platform I single handedly moved our Google rating from a 31 to a 48 It took over 2 years of very focused attention
Languages
English,
Professional
Affiliations
- My out of work life includes a love of gardening, travelling as much as possible, pottery, bread making and baking.
References
References available upon request.
Timeline
Senior Dispenser
Specsavers Lower Hutt
11.2016 - Current
Customer Sevice
Scrapbook Central
02.2004 - 11.2016
Bachelor of Arts - Major in Psychology , Minor in Art History
Victoria University of Wellington
University Entrance + Bursary
Upper Hutt College
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