Sharon Stafford
Dargaville,NTL
Summary
Dynamic Assistant Manager at Shark's Takeaway with a proven track record in enhancing customer satisfaction and reducing turnover through effective staff training and recruitment strategies. Skilled in problem-solving and team leadership, I successfully integrated innovative hospitality trends, fostering a positive workplace culture and ensuring compliance with health and safety standards.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Shark's Takeaway
Dargaville, NTL
2019 - Current
- Facilitated training initiatives for new hires by sharing customer service best practices within hospitality.
- Researched hospitality trends and integrated innovative ideas into daily operations to enhance competitiveness.
- Reduced employee turnover by implementing effective recruitment strategies targeting passionate hospitality candidates.
- Cultivated strong relationships with patrons through attentive service and in-depth menu knowledge.
- Managed daily operations to achieve quality performance and service standards.
- Upheld a clean, safe, and organized store environment to improve customer experience.
- Built strong relationships with staff, promoting a positive workplace culture.
- Increased customer satisfaction by promptly addressing and resolving complaints.
- Guided junior staff in their career development by providing support in their roles.
- Collaborated with vendors to ensure timely delivery of products and addressed supply chain challenges.
- Trained new employees to streamline onboarding and enhance role acclimatization.
- Coordinated with vendors for effective inventory management to ensure product availability.
- Maintained compliance with health and safety standards to provide a safe environment for staff and customers.
- Oversaw daily operations to ensure store cleanliness and organization.
- Maintained professionalism by remaining calm when addressing upset customers.
Education
Australia
Skills
Customer service
Money handling
Team leadership
Decision-making
Staff training and development
Staff supervision
Time management
Problem-solving
Timeline
Assistant Manager
Shark's Takeaway
2019 - Current
Australia