Sharukh Khan
Lower Hutt,WGN
Summary
Dynamic restaurant management professional with a proven track record in streamlining operations and enhancing dining experiences. Recognized for cultivating team collaboration and fostering a results-driven atmosphere that motivates staff to excel. Committed to reliability and adaptability, consistently aligning with the evolving needs of the business. Expertise includes staff training, exceptional customer service, and optimizing operational efficiency to drive success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Lucky Cat
01.2024 - Current
- Restocked supplies and food items to ensure the restaurant was fully prepared for service
- Worked with the store manager to develop and execute a store budget that resulted in a reduction in overhead costs
- Performed opening and closing duties as required by the restaurant
- Negotiated with vendors to secure fresh ingredients at competitive prices, resulting in cost savings for the restaurant
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs that improved employee performance and customer satisfaction.
Restaurant Manager
Mr Glen Cafe
01.2019 - 04.2024
- Oversaw daily restaurant operations, ensuring optimal service quality and guest satisfaction.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Implemented processes to improve workflow efficiency and reduce service times during peak hours.
- Developed training materials for new employees, enhancing onboarding experience and operational consistency.
- Coordinated with kitchen staff to maintain menu accuracy and timely food delivery.
- Monitored inventory levels, ensuring stock availability while minimizing waste through effective management practices.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat business.
Restaurant Manager
Subway
05.2014 - 11.2018
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Minimized loss and misuse of equipment through proper supervision and staff training
- Overseeing stock level, making staff roaster
- Handling customer complaints and query live
- Preparing and presenting staff report on daily basis
- Keeping statistical and financial records
- Recruiting, Training, Managing staff
- Preparing
Supervisor
Burger King
03.2012 - 05.2013
- Managed 1000 customer transactions per day, providing excellent customer service to ensure customer retention
- Worked with Burger King employees and 1000 customers per day to ensure organization standards were met
- Developed extensive proud expertise and maintained an up-to-date understanding of products
- Thrived in fast-paced environment with energy and enthusiasm
- Managed complaints with calm, clear communication and problem-solving
- Met schedule using excellent planning and coordination skills
Education
Master of Arts -
Victoria University of Wellington
Wellington, NZ01-2019
Bachelor of Commerce - undefined
Rizvi Collage
Mumbai03.2017
Skills
- Clear communication in presentations
- Knowledge of credit solutions
- Computer Systems
- Recipes
- Professional Services
- Customer Service
- Microsoft Word
- Food Preparation
- Communications
- Cleanliness
- Planning
- Microsoft Excel
Certification
Duty Manager Certificate
Languages
English
Timeline
Restaurant Manager
Lucky Cat
01.2024 - Current
Restaurant Manager
Mr Glen Cafe
01.2019 - 04.2024
Restaurant Manager
Subway
05.2014 - 11.2018
Supervisor
Burger King
03.2012 - 05.2013
Bachelor of Commerce - undefined
Rizvi Collage
Master of Arts -
Victoria University of Wellington