Sharvana Benson

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritise customer needs.
• Assisting customers with accurate account details and updating personal information.

Restaurant

• Provided excellent service under high-pressure situations, ensuring smooth event operations.
• Provided friendly, courteous service to create memorable moments for guests.
• Maintained clean and organized workspaces, adhering to strict health standards.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Processed customer payments and balanced cash drawers.
• Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Cafe

• Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.

Kids Room

• Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
• Assist with monitoring devices
• Communicate with parents
• Ensuring the
• Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.

• Established welcoming atmosphere by greeting each guest warmly.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Helped guests at tables when in need of assistance.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Cleaned and organized kitchen, dining and service areas.
• Greeted customers and answered inquiries regarding menu items and specials.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.

Barista

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Developed strong bonds with each child, creating a sense of security within the childcare environment.
• Managed daily routines efficiently, keeping children on track with scheduled naps, meals, and activities.
• Contributed to a nurturing atmosphere by consistently displaying warmth and empathy towards each child.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Sanitised dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Taught children to organize toys, wash hands, and share by leading by example.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Enforced rules and managed behaviour through developmentally appropriate discipline.

• Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
• Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
• Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
• Ensured smooth operation of the cafe during busy periods by prioritising tasks efficiently under pressure without sacrificing quality or customer service standards.
• Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
• Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
• Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
• Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
• Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.