Shasank Regmi
Hamilton,Hamilton
Summary
PROFESSIONAL SUMMARY Dedicated and results-oriented professional with a strong background in fast-food management, specializing in coffee machine operations, spanning four years. Demonstrated leadership skills in optimizing team performance and ensuring operational excellence. Transitioned to a role as a Candidate Experience Partner at Hays International Sourcing Partner, where I leveraged one year of experience to enhance the recruitment process and foster positive candidate interactions. Further expanded expertise into healthcare through a one-year tenure at Griffin Health Care. Armed with a solid educational foundation in sales and marketing, as well as applied management, I bring a strategic and customer-focused approach to achieving organizational goals. Currently I am working as a level 2 Health Care assistant at Griffin Healthcare and looking forward to accelerating my career with more exciting and challenging opportunities in the healthcare setting.
Overview
7
7
years of professional experience
Work History
Health Care Assistant
Griffin Healthcare
01.2023 - Current
- Assist patients with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting
- Provide mobility assistance, including transferring patients from beds to chairs or assisting with ambulation
- Monitor and report any changes in a patient's condition to the on duty nursing or medical staff
- Maintain accurate and up-to-date records of patient care activities
- Document patient information, vital signs, and any changes in condition in accordance with established protocols
- Communicate effectively and compassionately with patients and their families
- Provide information and emotional support to promote a positive patient experience
- Adhere to safety protocols and infection control measures
- Ensure the cleanliness and hygiene of patient care areas and equipment
- Transport patients within the healthcare facility for tests, procedures, or appointments
- Ensure patient comfort and safety during transportation
- Assist with feeding patients who require help with meals
- Monitor and report changes in appetite or dietary preferences
- Provide emotional support and companionship to patients
- Attend to the comfort needs of patients, including adjusting pillows and blankets
- Observe and report any signs of distress or changes in patient behavior
- Communicate effectively with nursing staff to ensure comprehensive patient care
- Collaborate with healthcare professionals, including nurses, doctors, and therapists
- Participate in team meetings and contribute to care planning discussions
- Participate in ongoing training and development programs
- Stay informed about new procedures, protocols, and best practices in patient care
- Uphold patient confidentiality and respect patient rights and dignity
- Ensure compliance with ethical and legal standards in healthcare
- Follow established emergency protocols and respond appropriately in urgent situations
- Be aware of and accommodate religious practices, such as dietary restrictions, prayer times, and rituals
- Coordinate with the healthcare team to ensure that religious needs are addressed
- Adapt care practices to align with the cultural preferences and values of the patient
- Ensure that clothing, food, and other aspects of care are culturally appropriate
- Participate in cultural competence training programs to enhance understanding and sensitivity
- Stay updated on cultural competence best practices and guidelines in healthcare
- Candidate Experience partner
HAYS Talent Solution
Takapuna
01.2022 - 12.2022
- Maintain regular and transparent communication with candidates at various stages of the recruitment process
- Provide timely updates on the status of their applications, interviews, and any relevant information
- Develop and implement strategies to enhance the overall candidate experience
- Gather feedback from candidates to identify areas for improvement and make necessary adjustments
- Serve as a point of contact for candidates, addressing their inquiries and providing assistance
- Offer guidance on the application process, company culture, and any other relevant information
- Assist candidates with the onboarding process, ensuring a smooth transition from the recruitment phase to becoming a new employee
- Provide necessary information and resources to help candidates integrate successfully into the organization
- Ensure that all interactions and processes comply with relevant laws, regulations, and company policies
- Stay informed about industry best practices and trends related to candidate experience
- Continuously seek opportunities to enhance skills and knowledge in talent acquisition and candidate engagement
- Stay informed about visa regulations and requirements for australia and new zealand to ensure compliance with immigration laws
- Clearly communicate visa requirements and processes to candidates who may require a visa to work in the country
- Provide guidance on the necessary documentation and steps involved in the visa application process
- Collect and verify the authenticity of visa-related documents submitted by candidates
- Work closely with relevant authorities or legal teams to ensure that all visa-related documentation is accurate and up-to-date
- Ensure the secure handling of sensitive visa-related information, maintaining compliance with data protection and privacy regulations.
Store Manager
Pita Pit CBD
Hamilton
02.2017 - 01.2021
- Warmly welcome customers as they enter the restaurant
- Provide a friendly and inviting atmosphere
- Assist customers in placing their orders, ensuring accuracy
- Provide recommendations and information about menu items
- Efficiently and accurately process customer payments
- Handle cash and electronic transactions with professionalism
- Respond to customer inquiries about menu items, ingredients, and pricing
- Provide information on promotions, special offers, and combo deals
- Accommodate customer requests for customized orders or special dietary needs
- Ensure accurate communication of customizations to the kitchen
- Serve orders promptly and efficiently, ensuring a timely and positive customer experience
- Use trays or packaging appropriately to maintain the presentation of food items
- Monitor and maintain the cleanliness of dining areas
- Assist with clearing tables and ensuring a tidy environment
- Address customer complaints or concerns with a calm and professional demeanor
- Resolve issues promptly, offering solutions or compensation when necessary
- Suggest additional items or upgrades to increase the value of customer orders
- Promote special offers or combo meals to enhance customer satisfaction
- Stay informed about the menu, ingredients, and any changes or additions
- Be prepared to answer questions about food preparation methods and allergens
- Foster a positive and friendly atmosphere in all customer interactions
- Use positive language and gestures to enhance the customer experience
- Provide effective leadership and direction to the restaurant team
- Recruit, train, and supervise staff, ensuring they understand and adhere to company policies and procedures
- Motivate and inspire the team to achieve performance goals
- Oversee day-to-day operations of the restaurant, including opening and closing procedures
- Monitor inventory levels, order supplies, and manage stock rotation
- Ensure compliance with health and safety regulations and food safety standards
- Develop and manage employee schedules to ensure adequate staffing levels
- Address staffing issues and adjust schedules as needed to meet business demands
- Conduct ongoing training programs for employees, focusing on customer service, food safety, and operational procedures
- Provide opportunities for skill development and career advancement
- Monitor and enforce quality standards for food preparation and service
- Conduct regular inspections to ensure cleanliness and hygiene
- Implement measures to improve overall quality
- Conduct performance evaluations for staff members
- Recognize and reward outstanding performance
- Address performance issues and provide constructive feedback
- Address operational challenges and find solutions in real-time
- Implement improvements based on feedback and performance metrics
- Establish and maintain relationships with suppliers and vendors
- Negotiate terms and prices for supplies to optimize cost-effectiveness
- Implement security measures to protect employees, customers, and assets
- Ensure the restaurant is compliant with safety regulations and emergency protocols
- Foster a positive and friendly atmosphere in all customer interactions
- Use positive language and gestures to enhance the customer experience
- Adhere to company policies and guidelines related to customer service
- Follow health and safety regulations and food handling procedures
- Communicate effectively with kitchen staff and other team members
- Work collaboratively to ensure seamless customer service
- Encourage customers to provide feedback through surveys or comment cards
- Use feedback to make improvements and address areas for enhancement.
Education
NF New Zealand Certificate in Health and Wellbeing Level 2 Completed - Health And Wellness
Carrer Force
12-2023
Post Graduate Diploma - Applied Management Level 8
Otago Polytechnic of Auckland International Campu
Auckland CBD10-2021
Graduate Diploma - Sales and Marketing
Waikato Institute of Technology (WINTEC)
07.2016
Skills
- Leadership and Team Management
- Operational Excellence
- Customer Service Enhancement
- Recruitment and Candidate Engagement
- Healthcare Assistance and Patient Care
- Process Optimization and Efficiency Improvement
- Strong Communication and Interpersonal Skills
- Adaptability and Multitasking in Dynamic Environments
Languages
Working status
- Open work visa
- Open to move anywhere in New zealand
References
REFERENCE
Available on Request
Timeline
Health Care Assistant
Griffin Healthcare
01.2023 - Current
HAYS Talent Solution
01.2022 - 12.2022
Store Manager
Pita Pit CBD
02.2017 - 01.2021
NF New Zealand Certificate in Health and Wellbeing Level 2 Completed - Health And Wellness
Carrer Force
Post Graduate Diploma - Applied Management Level 8
Otago Polytechnic of Auckland International Campu
Graduate Diploma - Sales and Marketing
Waikato Institute of Technology (WINTEC)
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