Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Shasara Garrett

Orewa,New Zealand

Summary

Dedicated professional with a strong background in customer service and care. Skilled in adapting quickly to a variety of roles, I excel in building rapport, and providing compassionate support and service. Known for maintaining organized environments, and ensuring client satisfaction through effective communication and creative problem-solving.

Overview

16
16
years of professional experience

Work History

Casual Home Care Aide (Voluntary)

Dorothy Maude
Orewa, New Zealand
09.2022 - 06.2025
  • Aided patient with ambulation, exercise and transfers between seating/beds, etc
  • Boosted wellbeing through social, mental, and physical support
  • Assisted patient with crucial daily activities, including bathing, dressing, and grooming
  • Coordinated care with nursing staff
  • Minimized safety hazards, arranging living spaces to meet patient needs
  • Maintained tidy and inviting home environments with regular cleaning, trash removal, and laundry assistance

Coach of D3 Women Softball Team (Voluntary)

ECB Softball Club
Rosedale, New Zealand
09.2022 - 02.2023
  • Instructed a diverse group of women on the rules and techniques of softball while offering individually specific support based on age / ability
  • Created training plans and team lineups for games
  • Ordered and distributed trophies for team awards

Casual Admin Assistant (Voluntary)

Anita Maynard
New Plymouth, New Zealand
03.2020 - 09.2022
  • Collated architectural documents and materials for efficient access
  • Edited, proofread, and adjusted layouts of numerous document types
  • Prioritised and organised incoming emails, phone calls and messages to ensure timely and accurate responses
  • Handled sensitive information with discretion while maintaining confidentiality protocols
  • Managed incoming and outgoing mail and packages
  • Located requested information for different topics by conducting physical or digital searches
  • Scheduled meetings, trips, and appointments

Retail Sales Associate

Re: Reading Book Store
Toronto, Canada
10.2016 - 12.2019
  • Utilised POS system to process cash, credit card, and mobile pay transactions
  • Attended to visual merchandising, stocktaking, re-stocking and loss prevention
  • Held sole-charge position and performed opening and closing procedures, including counting cash drawers and securing store
  • Maintained clean and organized sales floor to improve store appearance
  • Assisted customers with product questions, selections, and purchases - demonstrating strong knowledge of products

Stock Clerk and Customer Service

Fiesta Farms Supermarket
Toronto, Canada
02.2016 - 05.2016
  • Efficiently stocked and faced organic items according to industry standards
  • Ordered new organic products as required
  • Provided accurate information about products and services to customers and offered personalised recommendations
  • Collaborated with other departments to ensure prompt resolution of customer concerns
  • Maintained high level of knowledge regarding current promotions, discounts, or special offers available

Various Customer Service Positions

Ticketek, Civic Video, Embassy Theatre, Paramount Theatre, Light House Cinema
Wellington, New Zealand
03.2009 - 09.2014
  • Developed good rapport with customers by actively listening and empathising with their concerns
  • Prepared and served various food and beverages, including alcohol and coffee
  • Efficiently handled sales, returns/exchanges, and processed refunds according to company policies
  • Assisted customers online and via phone, helping with navigating website and placing orders/booking tickets
  • Maintained comprehensive knowledge of products and services offered
  • Escalated unresolved cases to management for further investigation
  • Participated in ongoing training sessions to stay current with industry trends and updates

Retail Sales Associate

Hardings Furniture
Wellington, New Zealand
12.2013 - 08.2014
  • Assisted customers with sales, general product questions and stock queries in sole charge role
  • Created social media accounts and posts, implemented website updates, and contributed to advertising and creative displays
  • Processed cash and card transactions accurately, and booked pick ups and delivery service - coordinating with delivery team
  • Maintained clean sales floor and reorganised furniture to enhance store appearance and saleability

Education

Bachelor of Arts - Film and Media Studies

Massey University
Auckland, New Zealand
03.2009

Skills

  • Positive and tactful
  • Versatile and adaptable
  • Self motivated and diligent
  • Teamwork and collaboration
  • Computer and POS proficiency
  • Organisation and creativity
  • Analytical and attentive to detail
  • Active listening and problem solving
  • Building rapport and relationships
  • Emotional intelligence and empathy
  • Cultural awareness and understanding
  • Passion for learning and growing

Hobbies and Interests

  • Playing Sport (Softball, Baseball, Football & Tennis), Cinema, Photography, Reading, Board Games, Travel, Live Music, Cultural Events, Animals, Walks/Hiking

References

  • Anita Maynard, anitahouseplans@gmail.com, 0274136485
  • Dorothy Maude, dorothymaude36@yahoo.com, 0275213412

Timeline

Casual Home Care Aide (Voluntary)

Dorothy Maude
09.2022 - 06.2025

Coach of D3 Women Softball Team (Voluntary)

ECB Softball Club
09.2022 - 02.2023

Casual Admin Assistant (Voluntary)

Anita Maynard
03.2020 - 09.2022

Retail Sales Associate

Re: Reading Book Store
10.2016 - 12.2019

Stock Clerk and Customer Service

Fiesta Farms Supermarket
02.2016 - 05.2016

Retail Sales Associate

Hardings Furniture
12.2013 - 08.2014

Various Customer Service Positions

Ticketek, Civic Video, Embassy Theatre, Paramount Theatre, Light House Cinema
03.2009 - 09.2014

Bachelor of Arts - Film and Media Studies

Massey University

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Shasara Garrett