Shashank Chaturvedi

• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Following the De-fleet & in-fleet schedule to meet the time frames

Work with fleet controllers to organize fleet movements

• Build/maintain strong relationships with stakeholders.

• Organize repairs/servicing within the Auckland area.

• Following daily/weekly games plans instructed from Manager

• Keep control of the spare key cabinet

• Control the de-fleet budget line,

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Efficient and effective time management

• Conducted analysis of fleet operations and profitability to make recommendations for continuous improvement.
• Managed inventory, assets and customer pools to balance equipment in market.
• Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
• Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Created employee schedules to align coverage with forecasted demand.
• · Logistics and making sure cars are cleaned and ready when needed
  · Managing a team of 40 members.
  
  

· Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.

· Motivated, trained and disciplined employees to meet performance benchmarks.

· Maintained scheduling for main branch to keep shifts appropriately staffed.

· Executed extensive variety of customer transactions according to institutional policy and procedures.

· Maximizing Fleet availability and proactively managing fleet requirements ahead of time for multiple locations.

· ensuring CSI, NPS and profitability targets are met.

· ensuring all the daily Branch Reports are completed as per company standards.

· Health and safety compliance.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.