Shashi Grover
Flat Bush,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with the positive attitude. Willingness to take on added responsibilities to meet team goals. Flexible and detailed oriented who has strong desire
to contribute to the ongoing success of the organization.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Mission bay sub ltd
Mission Bay , Auckland
01.2021 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Team Member
NPD St Arnaud Alpine store
St Arnaud , St Arnaud
10.2020 - 12.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Developed positive customer relationships through friendly greeting and excellent service.
Subway Team Member
Number 8 Subway Ltd
Penrose, 1061
01.2020 - 09.2020
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Attended staff meetings to stay updated on company policies and procedures.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
Education
Graduate Diploma in Business Management Specialization in Digital Marketing - Business
Alpha Educational Institute
Auckland CBD09-2021
Master of Commerce -
Kurukshetra University
India05-2015
Bachelor of Commerce - Business
Kurukshetra University
India05-2013
Skills
- Schedule Coordination
- Staff Management
- Restaurant operations management
- Menu development
- Customer Engagement
- Employee Retention
- Problem-Solving
- Platforms: Windows XP, Windows 7, windows10
- Application Software: Microsoft Office
- Possess strong analytical, troubleshooting, and good customer service skills
- Ability to communicate efficiently with excellent management and organizational skills
Reference
- Available on request
Timeline
Restaurant Manager
Mission bay sub ltd
01.2021 - Current
Team Member
NPD St Arnaud Alpine store
10.2020 - 12.2021
Subway Team Member
Number 8 Subway Ltd
01.2020 - 09.2020
Graduate Diploma in Business Management Specialization in Digital Marketing - Business
Alpha Educational Institute
Master of Commerce -
Kurukshetra University
Bachelor of Commerce - Business
Kurukshetra University